Forum Discussion

Binge Watcher

7 months ago

Solved

Blank Roku menu on Roku Select tv, internet is fine, can get Netflix, powered on & off.

All of a sudden my Roku menu is blank on my Roku Select TV purchased last year. I can get Netflix using the button on my remote. I powered on & off, I reset my modem - still nothing but a blank Roku screen. I cannot move around AT ALL with my remote. I really do not want to do a factory reset & lose all my apps. Any suggestions, Roku? Is this a Roku issue that Roku is aware of affecting other customers? Possibly caused by an update? I see this has happened in the past but nothing I tried short of a factory reset has helped at all. Any help would be appreciated!

PS - I have another non-Roku tv with a Roku stick & that is working fine. So this problem is specific to the Roku brand television.

Ssouther
7 months ago
Yes. Technical support called & they can't fix it either. Tv needs replacement.

5 Replies

Ssouther
Binge Watcher
7 months ago
PS - I have another non-Roku tv with a Roku stick & that is working fine. So this problem is specific to the Roku brand televison.
Ssouther
Binge Watcher
7 months ago
I should also add that there is a flicker all thru any letters that appear on the screen, but no flickering on the actual pictures. It only flickers on the menus & the letters in words. I have unplugged ALL accessories attached to the tv & still no Roku menu & still flickering on words.
- renojim
  Community Streaming Expert
  7 months ago
  Have you unplugged the power to the TV itself briefly?
  - Ssouther
    Binge Watcher
    7 months ago
    Yes. Technical support called & they can't fix it either. Tv needs replacement.
Wisco
Reel Rookie
2 months ago
Check out my post it might help:
https://community.roku.com/discussions/tv-and-players/tcl-roku-tv-home-screen-is-suddenly-blank/1086617/replies/1094832