Forum Discussion

dalmade's avatar
dalmade
Newbie
9 months ago

Black screen with full sound and ability to navigate Roku dashboard

When tuning into any live or DVD-recorded television channel or Netflix/Prime video movies, I get a black screen,  I have full sound.   I am able to see my usual Roku dashboard with all channels. I can navigate to a specific live channel or a recorded movie.  As soon as I enter the live channel or movie, I'm back to a black screen. I've disconnected, unplugged, and reassembled everything. Any ideas?

2 Replies

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      9 months ago

      Hi TJ14 dalmade,

      Greetings from the Roku Community!

      We want to investigate further your problem and gather some details.

      Can you please provide the following information below?

      • What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV)
      • When did the issue start?
      • What troubleshooting steps have you taken so far?

      We look forward to hearing from you soon.

      Thanks,
      The Roku Community Team