Forum Discussion

Ggmcandy's avatar
Ggmcandy
Newbie
2 years ago

Black screen how to reset when it's black

How are we supposed to reset the TV when we can't see the screen? I've unplugged it 15 times and no go......this thing is only a few years old. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Ggmcandy,

    Welcome, and thank you for posting here at the Roku Community!

    We understand that you wanted to reset your TV. We're happy to help.

    To perform a reset on your TV, please locate the reset button at the back of the TV. Press and hold the reset button for 30 seconds. It could be a pinhole if you do not see the reset button. In this case, kindly look for a pin or stick to insert in the hole. Press and hold until the TV is completely shut off. It should power on after a few seconds. Note that since you will be performing a factory reset on your device, you will be required to re-activate the device as though it were a new unit.

    For more information, you can refer to this support article on How to system restart or factory reset your Roku streaming device.

    Let us know what you find out, and we'd be more than willing to assist.

    All the best,
    Janadee