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zombielover233's avatar
zombielover233
Reel Rookie
2 years ago

Black screen but the tv is on

My screen made this weird like black block on the side and then for some reason turned my screen completely off my screen is on like I can turn it on the TV and everything like that but I can't see anything or anything like that

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    Hi zombielover233,

    A warm welcome here at the Roku Community!

    We appreciate you for reaching us here regarding this matter. We'd love to assist you with this.

    Does this happen when you're trying to stream a specific channel? Whenever this issue occurs, are you still hearing audio on your TV? If so, we suggest you unplug your TV for 5-10 minutes then plug it back in.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Carly