Forum Discussion

Minthead's avatar
Minthead
Reel Rookie
2 years ago
Solved

Black Screen - Two Roku TVs

I have two 
Roku TVs that have went to black screen only when turning them on, within about 12 hours of each other. I have tried unplugging the TVS and made sure all of the cables are securely  connected. I have even did a reset on one and nothing changed. Any help is appreciated.

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted, Minthead 

    We see that the black screen issue occurs while turning on the Roku TV, and the sound is functioning. For this matter, we recommend reaching out to TCL's support since this issue is highly related to hardware malfunction, specifically with the backlit of the TV that produces the display on the screen. Roku TV manufacturers provide direct support with their TV models, and they'll be able to assist you further.

    You can contact them at Roku TV TCL Support.

    We hope this will be addressed soon.

    Best wishes,
    Kash

     
     
     
     

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Minthead 

    Thanks for posting, and welcome to the Roku Community.

    You've mentioned that you're having a black screen issue with your Roku TV, and we'd like to gather more information for us to assist you fruther. Could you please provide the details below:

    • Does the black screen issue occur when opening an app or happen immediately when turning on the Roku TV?
    • Do you hear a sound when navigating with your remote while the black screen is present?
    • When pointing a flashlight directly into the TV, do you see the display?

    With more helpful details, the better we can understand the issue and assist you accordingly.

    Your response would be much appreciated.

    Best wishes,
    Kash

    • Minthead's avatar
      Minthead
      Reel Rookie
      2 years ago

      It happens when I turn the TVs on and yes I can hear the remote buttons when navigating. I cannot see any picture when pointing a flashlight at it.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, Minthead 

        We see that the black screen issue occurs while turning on the Roku TV, and the sound is functioning. For this matter, we recommend reaching out to TCL's support since this issue is highly related to hardware malfunction, specifically with the backlit of the TV that produces the display on the screen. Roku TV manufacturers provide direct support with their TV models, and they'll be able to assist you further.

        You can contact them at Roku TV TCL Support.

        We hope this will be addressed soon.

        Best wishes,
        Kash