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auntiebunnie52's avatar
auntiebunnie52
Reel Rookie
3 years ago

black and white picture without sound

Last week when I shut off my non-Roku tv, the Roku device was working fine.  The next day, I finally found that the Roku player had switched from video 1 to video 2.  Plus, the picture is in black and white and there is no sound.  I have tried, over the past week to follow all of the instructions on the Roku.com site that seemed to apply with no results.  I have reset everything several times, some of them more than a dozen times.  I am still looking at a silent black and white screen.  Roku says they will not support my device, so I am appealing to the community for help.  In searching topics, I did not find anything similar.

TV & Player Setup

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    • auntiebunnie52's avatar
      auntiebunnie52
      Reel Rookie
      3 years ago

      Roku 2 HD is connected to modem to Xfinity.  Don't know what composite means.

      • Strega's avatar
        Strega
        Roku Guru
        3 years ago

        That is a very old Roku model from 2011.  It can connect via composite or HDMI, and without knowing what the TV is, I don’t know for sure whether “Video 1” and “Video 2” refer to composite inputs or HDMI but I lean towards the former.  (ie: a bunch of old-style cables, one yellow, one white, one red.)

        Of course, the Roku can’t pull it’s cable out of one input and stick it in another, so maybe a little more study should be put into how it “moved” from one input to another.  Maybe undoing whatever happened will fix your issue.  (ie: put the cables back as they were.)

        Of course, the TV might be faulty too.  Ie: the video 1 input might have failed and you might just be getting a little bleed through from the video 1 port into video 2.  Perhaps the first thing to do is look at the TV and see where the cables are actually connected.