Forum Discussion

Sjnorton's avatar
Sjnorton
Newbie
2 years ago

Bix keeps freezing since lady update never used to before. Has now become unusable.

Cannot watch any channels without my box freezing on me! This is not what I pay for. A service that becomes increasingly unreliable. 

Seriously considering just getting rid of this piece of junk!

1 Reply

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Sjnorton,

    Welcome, and thank you for posting!

    We understand and share your sentiments. We'd be glad to look into this further and assist. We'll need a few more details to do so:

    1. When attempting to access a certain channel, was it kicking back to the home screen?
    2. Have you tried restarting your router?
    3. Could you specify what Roku device is this?

    To check for improvements, we recommend connecting your device to an alternative network, such as a mobile hotspot.

    Kindly keep us posted with your findings.

    Regards,
    Janadee