Forum Discussion

Bill1958's avatar
Bill1958
Newbie
2 years ago
Solved

Battery usage excessive on remote

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thank you for posting here in the Roku Community, Bill1958! 

    We appreciate you reaching out to us about the battery health concerns you're experiencing with your Roku remote. We would be glad to provide you with additional information and helpful suggestions.
     
    While Roku remotes are built to be long-lasting, there are a few factors that can contribute to faster battery drainage.
     
    • Heavy usage of private listening on the remote itself--using the mobile app will save your batteries!
    • Congested Wi-Fi network around the device--the reason for this is that most remotes will use RF to connect to your Roku player and constant reconnection will use more battery.
    • Or viewing lots of short-form content, like YouTube, where a streamer could go through a few hundred button presses in an hour.
    Furthermore, we offer a Roku Voice Remote Pro (2nd edition) with 50% more battery life than the previous edition, with USB-C charging that typically lasts three months per charge. Live TV is one button push away, and you can pull up your favorite apps and adjust settings, like closed captioning, at any time with the quick launch button.
     
    In the meantime, we value your input and appreciate your feedback, as it helps us improve the Roku device features. Rest assured that our team will be aware of this, as your convenience and satisfaction are among our top priorities.

    Let us know if there's anything else you'd want us to address. We'd be more than willing to assist.

    Best regards,
    jharra

4 Replies

  • Hageman2's avatar
    Hageman2
    Newbie
    2 years ago

    This is exactly what is happening with our newer remote! So very frustrating and expensive to have to put in new batteries every 3-4 weeks. We have the Streaming Stick 4K with voice control 

    • Gpud's avatar
      Gpud
      Newbie
      2 years ago

      3~4 weeks?  We have had our Roku less than a month and the 3rd set of batteries just got replaced (Duracell).  

      ROKU - fix the remotes, in the long run (~6 months) it will be cheaper for me to buy a different streaming device.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Thank you for posting here in the Roku Community, Bill1958! 

        We appreciate you reaching out to us about the battery health concerns you're experiencing with your Roku remote. We would be glad to provide you with additional information and helpful suggestions.
         
        While Roku remotes are built to be long-lasting, there are a few factors that can contribute to faster battery drainage.
         
        • Heavy usage of private listening on the remote itself--using the mobile app will save your batteries!
        • Congested Wi-Fi network around the device--the reason for this is that most remotes will use RF to connect to your Roku player and constant reconnection will use more battery.
        • Or viewing lots of short-form content, like YouTube, where a streamer could go through a few hundred button presses in an hour.
        Furthermore, we offer a Roku Voice Remote Pro (2nd edition) with 50% more battery life than the previous edition, with USB-C charging that typically lasts three months per charge. Live TV is one button push away, and you can pull up your favorite apps and adjust settings, like closed captioning, at any time with the quick launch button.
         
        In the meantime, we value your input and appreciate your feedback, as it helps us improve the Roku device features. Rest assured that our team will be aware of this, as your convenience and satisfaction are among our top priorities.

        Let us know if there's anything else you'd want us to address. We'd be more than willing to assist.

        Best regards,
        jharra
  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Hi @Bill1958, thank you for posting in the Roku Community!

    We would like to take a closer look at the issue you are experiencing. Could you please share more details or provide us with specific information about your concern so that we can better assist you? Also, could you let us know which Roku remote you have? Is it a Roku voice remote?

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra