Forum Discussion

clogwearerwayne's avatar
clogwearerwayne
Binge Watcher
3 years ago

Basic remote + screen stop working after I push FOUR buttons, FIVE max.

3930X Basic remote; no voice. After pushing just 4 or 5 buttons, my screen and remote freeze. The little white light on the dongle freezes as well. I can't do a System Restart, nor the Home-Up-Rewin...
remotes
clogwearerwayne's avatar
clogwearerwayne
Binge Watcher
3 years ago

I DON'T own a smartphone. (Silly, huh?)

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
3 years ago

Do you have an old digital camera, that loads pictures on to media cards instead of film? 

  • clogwearerwayne's avatar
    clogwearerwayne
    Binge Watcher
    3 years ago

    Yes, I think I can dig one up.

    • clogwearerwayne's avatar
      clogwearerwayne
      Binge Watcher
      3 years ago

      Yes I do have a digital camera. 

      Let's get this thing fixed, or I'll either have to buy a new remote or drop Roku altogether as a failed experiment.

      • clogwearerwayne's avatar
        clogwearerwayne
        Binge Watcher
        3 years ago

        I now have an iPhone, so whatever you were about to recommend for my issue, OK. Since it's been a while, I think it may have involved a flash...

        After 3 weeks of going without, I just tried my Roku 3930 again, I got to the "welcome screen", but there was NO light that came on on that thing (player? power adaptor?) that sits at the bottom of my TV set, no matter how many times I pushed the home button. I don't know if I should get just a remote, or a new package altogether.

        Finally, on the AppStore, there are several apps for the Roku; which one is the official one?