Forum Discussion

Ldillow's avatar
Ldillow
Reel Rookie
3 years ago

Bandwidth Saver Off Not Working

I’m still having this problem. I’ve restarted the Roku, updated it and everything I’ve been told to do. Can anyone help?

3930X-Roku Express

Version 11.5.0 Build 4312-AE (updated 4/13)

 

9 Replies

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Ldillow, 

    Welcome to the Roku Community. 

    We're here to help. We'd like to know more about the issue you are running into related to Bandwidth Saver. Could you walk us through your situation and what went wrong? The steps to reproduce the issue you are seeing. Have you already taken a step to resolve the issue? 

    Please share more additional details, so we can best assist you.


    Regards, 
    Nimfa

    • Ldillow's avatar
      Ldillow
      Reel Rookie
      3 years ago

      No matter what Roku App I’m using, after 4-5 hours, it goes back to the Roku Homescdeen. Today both YouTube and Hulu did it. And yes I have the Premium YouTune so it’s not that app.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hello Ldillow, 

        Thanks for reaching out to the Roku Community. 

        We suggest confirming if the Bandwidth saver is disabled and then restarting your Roku device. Once done kindly observe if you still see the issue occur, in some cases restarting the Roku device resolves the issue. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.

        Note: Some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. These features will not be affected when you disable Bandwidth Saver.

        You can see more here: How to use Bandwidth Saver to avoid going over your internet data cap

        Keep us posted. 


        Regards, 
        Nimfa