Bad HDMI cable right out of the box
I purchased the Roku Express 4K+. In the process of setting it up, I got an error saying that the HDMI cable that was provided in the box was not working. I used an HDMI cable that I already had and ...
Forum Discussion
Yes there is a light showing on my device which is securely plugged into a wall outlet with the provided cables. I am trying the other HDMI port on my television again. It has worked fine for my cable box and I believe I tried it before with the new ROKU device and the same thing happened(HDMI error msg) after initially connecting to test the last time. I do not have another TV to try it on(Yes, we only have one TV in the house!). I will report back on this.
thank you!
Hi tpry1
Thanks for following up.
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device.
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
S/N: S07P427SWWU1
Will likely be a while(2 weeks or more) until my next response.
Hi tpry1,
Thanks for keeping in touch and providing the additional information.
We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
MaryThere is a purplish/blue light on the Roku device. It is powered by a USB connection to the TV. So far I have had no other HDMI connection issues with my own cable.
