Backdrops Opens and then Closes

Hi Community users!

Greetings from the Roku Community!

We would like to share an important update from our Roku-appropriate team regarding the Roku TV that consistently crashes when attempting to use the Backdrops application.

To help you resolve this problem, we strongly encourage you to carefully follow the detailed troubleshooting steps provided below. These steps are designed to address the issue and restore your viewing experience:

Uninstall the Backdrops app:

• Navigate to the Backdrops app tile on the home screen so that is in focus

• Click the star (*) button on the remote control

• Select “Remove app” from the context-modal that appears

Check to make sure that the device is on the latest version of the OS

• From your Roku home screen, select Settings > System > Software update > Check now

Reinstall Backdrops onto the Roku TV using the shortcut in the OS settings

• Select Settings > Backdrops > Open the Backdrops app
• Backdrops should get reinstalled onto the Roku TV
   

We thank you for your patience and understanding as we work diligently to resolve this matter. Your cooperation during this time is invaluable to us.

If you continue to experience any issues, please don’t hesitate to reach out. We are fully committed to providing you with the assistance you need.

Regards,
Riamie