Forum Discussion

jol666's avatar
jol666
Reel Rookie
12 months ago

Backdrops Display an Image Then Go Dark

mine displays the image for 1 milisecond and then goes dark. Ive uninstalled and reinstalled multiple times. so broken
tv & player features
RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
12 months ago

Hi jol666,

Greetings from the Roku Community!

Thanks for letting us know about the behavior you've experienced with the Backdrops, which display an image and then go dark. We're here to provide some steps you can try.

Try adjusting the settings and we'll see if that would make any difference:

While displaying a Backdrops Image > Click the start button(*) button on your remote to control

  • Backdrops brightness
  • Image duration
  • Daily Stop Time

Furthermore, you may visit this support article to learn more about using Backdrops on your Roku streaming devices.

Please keep us posted, and we'll continue assisting you from there.

Thanks,
Reynan

Scotto1's avatar
Scotto1
Newbie
11 months ago

I have the same issue and it is definitely not a brightness issue. I restarted and it worked for a while but no goes black when launching the backdrop app

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    11 months ago

    Hi, Community Users!

    Greetings from the Roku Community!

    Thank you for letting us know about the issue with the backdrop display going dark. We’ll share this with the appropriate team for further review.

    To help us investigate further, could you please provide the following details:

    • Roku device model, serial number, device ID, and current software version (found in Settings > System > About)
    • Tracker ID (To get this, press the Home button 5 times, followed by the Back button 5 times when you see the issue, and share the ID with us)
    • If possible, please send us a video of the issue. This will help us understand it better and speed up the resolution process.

    Thank you for your cooperation, and we look forward to resolving this for you!

    Thanks,
    Reynan

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      10 months ago

      Hi Community Users!

      We’re still investigating the issue and want to make sure we get it resolved as quickly as possible.

      Are you still experiencing the problem? If so, could you please share a short video to help us better understand it? This will give our team more visibility and help us investigate faster.

      We appreciate your help and look forward to hearing from you!

      Thanks,
      The Roku Community Team