Forum Discussion

Vexedguy's avatar
Vexedguy
Newbie
10 months ago

Auto downloading an app I don't want

I have deleted  this spanish speaking canela tv app like 5 times.  It's getting frustrating.  Please fix the issue. We have a dashboard so we can personalize it for what we want.

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Log into your Roku account at https://my.roku.com using the email address that appears under Settings->System->About on your Roku device and look at the list of linked devices.  Make sure there's not any you don't recognize.  Perhaps you returned, sold, or gave away a device that's still linked to your account.  Another way unwanted apps get installed is from advertisements in screensavers.  I don't know if that app is one that goes floating by, but make sure you don't press Play/Pause when the screensaver is active or you'll install the advertised app.

    • Carol_n_michael's avatar
      Carol_n_michael
      Reel Rookie

      There are ads on your home screen that if you hit play will install. Canela is one.

       

      Roku js acting ignorant but it's intentional. I can't find a setting to trunk it off. Serveral times it's happened to me.

       

       

      Chromecast doesn't do it. Chromecast allows you to turn off Google suggestion, unlike Roku.

       

      I may have to switch