Forum Discussion

lolab's avatar
lolab
Channel Surfer
2 years ago
Solved

Authentication issue with TV setup

I am trying to set up my 24" Onn Roku TV and I am in the authentication process and it is saying "we cannot reach you by email" and which I am not receiving any authentication email after trying fact...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! lolab,

    Thank you for reaching out to the Roku Community!

    Your email may automatically block emails from unrecognized senders and place these messages in a spam or junk folder. You may need to go into your spam folder and accept Roku as a recognized sender to ensure the activation email and other Roku emails appear in your inbox. If you use a web-based email, try checking for the Roku email using a different browser or in incognito or private mode.

    For additional steps, refer to this link: How to activate or link your Roku streaming device.

    Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

RokuAnjelie's avatar
RokuAnjelie
Community Moderator
2 years ago

Hello lolab,

Thanks for keeping us updated.

Thank you for taking the time to troubleshoot and address this issue. Your efforts are greatly appreciated. 

However, can you please provide a picture of your screen to further investigate your concern?

Please keep us updated

Thanks,

Anjelie

lolab's avatar
lolab
Channel Surfer
2 years ago

Here below are 3 pictures showing when I sent the email, it saying they couldn’t reach me, and my options after pressing *. 

I would also like to say again that these options stay the same after copious factory resets, and different internets/emails. 

RokuArjiemar RokuAnjelie RokuJanadeeK 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    lolab 

    Thanks for providing us with this information.

    Have you tried to use a different email address to see if it fixes the issue? 

    We'll look forward to your update!

    Thanks,
    Carly