Forum Discussion

ernest23's avatar
ernest23
Newbie
2 years ago
Solved

Audio stuck at playing max volume at each volume level

My Roku tv is stuck playing at max volume no matter if I set the volume to 1 or 100. I couldn’t find anything in the settings that seemed to make sense on what to change so I’m coming here for help. Does anyone know why it’s doing this?

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi ernest23,

    Warm greetings from the Roku Community!

    We understand you're having a problem with the volume of your Roku TV since it will go up to the maximum volume. We're happy to assist you further. Can you please check on your Roku remote to see if there is a stuck button that you're seeing? Have you tried performing a system restart on your Roku TV by going to settings, system, power, and system restart? Is this happening on all contents and channels, or is it isolated? (Specify)

    We look forward to hearing from you soon.

    Thanks,

    John

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Thanks for the response, Dababybaby.

    We appreciate the additional details and the steps you took to resolve the issue.

    To confirm, does the issue only occur on a specific channel while streaming or all the channels installed on your Roku device? Also, have you ensured that your Roku remote's UP button is not stuck?

    For troubleshooting purposes, we recommend restarting your TCL Roku TV from the settings menu by navigating to Settings > System > Power > System restart (if you do not see a Powersubmenu, skip to the next step).

    Please keep us posted on what you find out.

    All the best,
    Chel

5 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi ernest23,

    Warm greetings from the Roku Community!

    We understand you're having a problem with the volume of your Roku TV since it will go up to the maximum volume. We're happy to assist you further. Can you please check on your Roku remote to see if there is a stuck button that you're seeing? Have you tried performing a system restart on your Roku TV by going to settings, system, power, and system restart? Is this happening on all contents and channels, or is it isolated? (Specify)

    We look forward to hearing from you soon.

    Thanks,

    John

    • Dababybaby's avatar
      Dababybaby
      Reel Rookie
      2 years ago

      Hi my tv suddenly started doing the same exact thing!!! There are no obstructions, the remote has / had/ and does not work to control the volume at all!!!  Please provide a remedy as this seem like a tv defect tvs are too expensive for this inconvenience 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Dababybaby,

        Welcome to the Roku Community!

        We're sorry to hear about the issue you've been experiencing with your Roku remote. We want to investigate this issue further, but we need more details.

        • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
        • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
        • Does the issue only occur on a specific channel while streaming or throughout the Roku platform?
        • What troubleshooting steps have you taken so far to resolve the issue?

        Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

        Please keep us posted, and we'll continue assisting you from there.

        All the best,
        Chel