Forum Discussion

krobson03's avatar
krobson03
Reel Rookie
3 years ago
Solved

Arrow keys jump numerous lines with one touch

when pressing the arrow buttons once the cursor jumps numerous lines and will not move just one line at a time. 

remotes
  • makaiguy's avatar
    makaiguy
    3 years ago

    krobson03-

    First thing I would try would be a restart of the Roku.

    Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

    Note that if you have a Roku TV with "Fast start" enabled, turning the set off and back on puts the set into and out of a standby state,  but does not give you a full restart.  Use the menu path shown above.

    If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

6 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    krobson03-

    First thing I would try would be a restart of the Roku.

    Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

    Note that if you have a Roku TV with "Fast start" enabled, turning the set off and back on puts the set into and out of a standby state,  but does not give you a full restart.  Use the menu path shown above.

    If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

    • rjwnc's avatar
      rjwnc
      Newbie
      2 years ago

      Restarting the Roku system to do a cold restart solved the issue.  Thankyou!

    • Rwerhle54's avatar
      Rwerhle54
      Newbie
      2 years ago

      Your suggestion seems to have worked. Thank you very much. This was soooo annoying trying to guess how many lines it would jump in order to get where I wanted. Thanks again. Rich. 

  • Jenimi77's avatar
    Jenimi77
    Newbie
    2 years ago

    I am so grateful for finding this post. I nearly threw my remote through mu TV!!! Unplugging it for a few minutes fixed it!

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Everybody -

      Remember the tip about restarting.  Put into your Roku Bag O' Tricks. 

      These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.  It's the first thing I try when problems arise.

      (For Roku TV users reading this: if you have "Fast TV start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

      Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

      If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.