Forum Discussion

Rasbold's avatar
Rasbold
Newbie
2 years ago
Solved

Apps seizing up causing tv to reload

What is going on with Roku? Whether it’s food network, Netflix, foxnews, cnn, fox sports, NBC and other apps… everything keeps stopping mid show and going back to the Home Screen? I’ve updated my Roku tv (TCL), so the operating system is good, but it’s getting worse day by day. Suddenly an app just stops or I have to reload the app (Netflix) like six times for it to work. Is anyone else experiencing this?

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Rasbold,

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for reaching out to us, and we're here to assist. We recommend performing the steps below to resolve the issue.

    Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

    After performing this step, kindly check to see if you notice any improvements.

    Please let us know what you find out.

    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Rasbold,

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for reaching out to us, and we're here to assist. We recommend performing the steps below to resolve the issue.

    Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

    After performing this step, kindly check to see if you notice any improvements.

    Please let us know what you find out.

    All the best,
    Kash

  • ychill's avatar
    ychill
    Newbie
    2 years ago

    My Hisense ROKU tv is doing the same thing. I have uninstalled and reinstalled the apps. I even did a factory reset. I can watch my Youtube TV app but all other apps are causing the tv to restart. I have unplugged the tv and waited the stated times, but nothing appears to be helping the issue...

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi ychill,

      Thank you for keeping us posted, and welcome to the Roku Community!
      We will be more than happy to take a closer look into this issue that you're having with the Roku TV. Please try to restart your modem and router for your wireless network connection. In addition, could you send us a photo or video of your running problem?

      Please keep us posted on what you find out, and we will continue to assist you further.

      Kind regards,

      John