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KGilbert's avatar
KGilbert
Reel Rookie
11 months ago
Solved

Apps not working with my new RokuTV

Installed RokuTV today (Hisense 6Series-58) and there's no search bar to find the apps I'm looking for (Disney+, Hulu, Max, PrimeVideo, youtube tv).  Netflix and appletv are showing.  Called support ...
  • RokuRiamie-D's avatar
    11 months ago

    Hi KGilbert,

    Welcome to the Roku Community!

    Thank you for bringing this to our attention: You cannot add Disney+, Hulu, Max, Prime Video, and YouTube TV to your Hisense Roku TV. We'd be more than happy to help you out and provide you with additional information about this.

    We should also consider the location where you activated/created your Roku account. Please be informed that the Roku streaming platform is US-based and is only available in a limited number of locations outside the US.

    For reference, you can visit this website: What is Roku

    We hope you'll find this information helpful.

    Regards,
    Riamie

  • renojim's avatar
    renojim
    11 months ago

    KGilbert, is the TV linked to the same Roku account as the other Roku device?  Is the email address that's displayed under Settings->System->About the same on both devices?

  • KGilbert's avatar
    KGilbert
    11 months ago

    Yes that worked. Thank you!