Forum Discussion

KGilbert's avatar
KGilbert
Reel Rookie
11 months ago
Solved

Apps not working with my new RokuTV

Installed RokuTV today (Hisense 6Series-58) and there's no search bar to find the apps I'm looking for (Disney+, Hulu, Max, PrimeVideo, youtube tv).  Netflix and appletv are showing.  Called support and after 30 minutes they sent me back to hisense (they said they only supply the hardware and this is a Roku issue). Please help!

  • RokuRiamie-D's avatar
    RokuRiamie-D
    11 months ago

    Hi KGilbert,

    Welcome to the Roku Community!

    Thank you for bringing this to our attention: You cannot add Disney+, Hulu, Max, Prime Video, and YouTube TV to your Hisense Roku TV. We'd be more than happy to help you out and provide you with additional information about this.

    We should also consider the location where you activated/created your Roku account. Please be informed that the Roku streaming platform is US-based and is only available in a limited number of locations outside the US.

    For reference, you can visit this website: What is Roku

    We hope you'll find this information helpful.

    Regards,
    Riamie

  • renojim's avatar
    renojim
    11 months ago

    KGilbert, is the TV linked to the same Roku account as the other Roku device?  Is the email address that's displayed under Settings->System->About the same on both devices?

5 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    11 months ago

    Hi KGilbert,

    Welcome to the Roku Community!

    Thank you for bringing this to our attention: You cannot add Disney+, Hulu, Max, Prime Video, and YouTube TV to your Hisense Roku TV. We'd be more than happy to help you out and provide you with additional information about this.

    We should also consider the location where you activated/created your Roku account. Please be informed that the Roku streaming platform is US-based and is only available in a limited number of locations outside the US.

    For reference, you can visit this website: What is Roku

    We hope you'll find this information helpful.

    Regards,
    Riamie

    • KGilbert's avatar
      KGilbert
      Reel Rookie
      11 months ago

      Thank you! These apps work on our other Roku  tv’s in the house so location is not the issue.  We made sure the software was up to date, reset and unplugged the tv, Any other ideas?

      • KGilbert's avatar
        KGilbert
        Reel Rookie
        11 months ago

        Thank you. All apps work on the other Roku tvs in our house so it’s not location. We checked that the software is up to date too.