Forum Discussion

chevydaze's avatar
chevydaze
Reel Rookie
3 years ago

apps broken, wont open after 11.5 update

I have a TCL/ROKU 55” series 5 TV, just barely a year old, and after the last ROKU update to version 11.5-build 4235-88, it has not worked correctly and is becoming almost unusable. I know from resea...
MADx's avatar
MADx
Binge Watcher
3 years ago

I have the same issue with the 11.5.0 build 4312 update. I have a series 5 qled Roku TCL television. After the update apps will stop responding and crash to the home page. I have to constantly restart my television. ROKU please fix this issue ASAP.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Community users,

Thanks for the posts and updates.

At this time, we would recommend trying to reboot your Roku device and seeing if the issue is continuing to occur. You can reboot your Roku device through Settings > System > System restart or by unplugging your Roku device and plugging it back in.

Please keep us posted what you find out and we will be able to investigate the issue you are experiencing further.


Thanks,
Danny