Forum Discussion

kessbass's avatar
kessbass
Newbie
8 months ago
Solved

Apple TV and AirPlay not working

When I try to open the Apple TV app, it says "Apple TV could not not be run because it could not be reinstalled from the network. Please check your network connection and try again." It's saying the ...
  • RokuJechealR's avatar
    RokuJechealR
    7 months ago

    Hi kessbass, Thomas1166,

    Welcome to the Roku Community!

    Thanks for letting us know about the trouble you've experienced with the Apple TV and Airplay not working on your Roku device. We also appreciate all the steps you have taken to resolve the issue.

    In this case, we recommend these quick steps: navigate to Settings > Advanced system settings > Network connection reset > Reset connection.

    Additionally, could you please restart your router/modem and mobile device and then attempt to reconnect your Roku device?

    Let us know if this works for you!

    Thank you,
    Chel

GeorgiePourgee's avatar
GeorgiePourgee
Reel Rookie
3 months ago

Same problem. On ALL Roku devices. For almost a year, now. No response from Roku.

Rebooting the TV used to help. Not anymore. Only solution we’ve found is to buy an AppleTV. AirPlay works great on there.

It is truly poor to have a function that worked for years suddenly disappear. Especially when the AirPlay logo is integrated into the Roku menu.

Deeply disappointed in Roku. 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    3 months ago

    GeorgiePourgee 

    Thanks for sharing this AirPlay issue, which is not working on the Roku device. 

    Can you fill us in on what’s happening with AirPlay? Are you dealing with buffering, connection drops, freezing, or lagging? Is your device not showing up in the AirPlay options? Are you seeing any error messages? Also, is this issue just with Apple TV, or is it affecting all your channels?

    Looking forward to your response. 

    Roku Community Team

    • GeorgiePourgee's avatar
      GeorgiePourgee
      Reel Rookie
      3 months ago

      Like I said, all of the above. 

      All the TVs are connected to HomeKit. I can see them on my devices as an option for AirPlay.

      I choose the TV I want to stream to. Nothing happens. The image disappears from my phone (or Mac, or iPad) and DOESN’T show up on the TV screen.

      A cold reboot of the TV used to help. But even that doesn’t work anymore.

      SOMETIMES the Roku will begin to display my content only to drop it inside 30 seconds, or less. After that, it won’t work again.

       Extremely frustrating. We were early buyers of Roku when they first came out. AirPlay worked for years. Now? Nothing. Why?