Forum Discussion

HillsWife3's avatar
HillsWife3
Newbie
2 years ago
Solved

App remote will not connect to device after update

After the new update on 10/21/2023, my Roku mobile app will not connect to my tv, it searches for the device and will not actually connect 9 out of 10 times. When it does, it won’t do anything and the apps, such as Netflix, Hulu, etc, will not show up. 

mobile app
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Lilac2017,

    Welcome, and thanks for posting here in the Roku Community!

    We'd like to know more about it so we can further assist you. When did this issue occur? Did you make any changes to your wireless network? Is your phone connected to the same Wi-Fi network as your Roku device? Do you still have a physical Roku remote with you? Please provide us with more details so we can further assist you.

    In the meantime, you can try to connect to your Roku device manually by locating the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

    1. Launch the Roku mobile app.
    2. Tap Devices.
    3. Tap Get Help?
    4. Select Connect manually.
    5. Enter the IP address of your Roku device and tap Connect.

    Let us know how it goes, and we'll be glad to further assist you.

    Kind regards,
    Eunice

3 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi HillsWife3,

    Greetings from the Roku Community!

    We want to help. Could you tell us if reinstalling the app and performing a system restart on your device helps address the issue?

    Or tell us what troubleshooting steps you've tried so that we can provide you with the appropriate next step.

    Best regards,

    Rey

    • Lilac2017's avatar
      Lilac2017
      Reel Rookie
      2 years ago

      I'm having the same issue. My S10 used to be able to act as remotes for my 2 TCL Roku TVs but now it says it can't find anything.

      I've done a system restart on the TV, closed and re-opened the mobile app and - nope.

      HELP!!

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Lilac2017,

        Welcome, and thanks for posting here in the Roku Community!

        We'd like to know more about it so we can further assist you. When did this issue occur? Did you make any changes to your wireless network? Is your phone connected to the same Wi-Fi network as your Roku device? Do you still have a physical Roku remote with you? Please provide us with more details so we can further assist you.

        In the meantime, you can try to connect to your Roku device manually by locating the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

        1. Launch the Roku mobile app.
        2. Tap Devices.
        3. Tap Get Help?
        4. Select Connect manually.
        5. Enter the IP address of your Roku device and tap Connect.

        Let us know how it goes, and we'll be glad to further assist you.

        Kind regards,
        Eunice