More… I set it to “manual” and it rearranged my apps back to how I had set them up. Then I shut it off and left for 3 hours. When I came back and turned on my Roku… They were automatically arranged again, and I had to go set it back to “manual“ again… This is the kind of annoyance that will cause me to stop using a service, if it continues
Way to go Roku, you've managed to piss off a LOT of people.
I have a 65" TCL Roku TV and two Ultras in other rooms and several times a day they keep reverting back to this automatic PAID PLACEMENT of garbage apps to the top and moving the apps that I USE THE MOST to random locations is beyond the pale. And every time it does it I go through the useless exercise of menu steps that only temporarily reverts the app arrangement to MY PERSONAL PREFERENCE that has remained unchanged for YEARS.
To say that I'm pissed off is being polite. I'm getting pretty darn close to taking a hammer to it all then setting the remains on fire with gasoline in the driveway!
Ok, so there's that. But now you've also gone and pissed off my folks. My dad is 88 years old and legally blind, he can't read the app tiles and has to go by memory of where they are according to how I set them up for them. Once the app loads he's ok from that point. But not any more!
My folks bought the same TCL TV that I own on my recommendation because of ease of use.
BUT THAT'S ALL OUT THE WINDOW NOW!
I have to fix my own devices (several times a day, per device) and I can cope with it but my folks can not! They are elderly, not tech savvy at all and their eyesight is poor. So far I've had to drive 10 miles each way over to their place to undo the mess that Roku continues to make and remake out of their TV which renders their TV unusable to them until I go over and fix it for them. My dad is very, very angry over all this and I'm the one that has to bear the burden because I'm the one that recommended they buy a Roku TV in the first place and I'm the one having to drive 20 miles a day to go "fix" it over and over for them!
What's that I smell? Oh dear me, I believe that's the smell of a class action (oops, can't say this word) coming soon !!
FIX IT !!!!!!!!
Count me in when the suit is filed!
It started for me last night (Saturday, August 10, 2024). It was fine Friday, then twice in about 20 minutes it did it last night AFTER I changed the setting to manual.
Since I only ever actually use about six of the apps, and generally only use two or three (I don't watch much TV) - I am going to remove all apps except the few that I regularly use.
The rest - and Roku - can eff off.
Hi Community users,
Thanks for posting in the Roku Community!
We acknowledge the information you have provided and will update our team with it. We apologize for the inconvenience this has caused. As we work on the issue, we hope for your patience and understanding.
Further developments about our investigation will be updated in this thread.
All the best,
Chel
Hi Echo6d,
Thanks for taking your first post to the Roku Community!
We are aware of this, and our engineering team has been investigating this issue closely.
In the meantime, please provide us with the required details posted above so we can send them to the appropriate Roku team for additional information for the investigation.
Please keep us posted with the details.
All the best,
Chel
It is obvious that you are getting paid to put some apps toward the top of the list.
