Forum Discussion

Dorabell's avatar
Dorabell
Newbie
8 months ago

App funtions on new device

My old tv died so I got a Samsung and installed the Roku app. The app has everything but no access to my Roku Settings on my new TV.

I've already tried reinstall 

Thanks

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Hi Dorabell,

    Welcome to the Roku Community!

    We get that you installed the Roku App on your Samsung TV but are unable to access the Roku Settings. We would be more than happy to assist you with this.

    To look closely into the issue, could you please confirm whether you are using a Roku device with this Samsung TV? This will help us provide you with certain information and troubleshooting steps on how to fix the issue.

    Note: If a Roku device is not connected to this Samsung TV, access to the Roku Settings may not be available.

    Thank you for your understanding and we look forward to your response.

    Regards,
    Riamie