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shakoun's avatar
shakoun
Binge Watcher
9 months ago
Solved

Antenna Resolution Description Gone

 

The current information below that appears when an antenna channel is selected no longer shows the DPI's (Resolution) on my ROKU TV.   I used to see it as below but a week ago the value for the resolution disappeared.  How can I get it back?  I have tried every thing -- rescanning the channels, reconnecting my WIFI, checked updates, resetting the system and software and finally a Factory Reset.  Could this be a ROKU problem?

 
 

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  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi roger1440s and shakoun,

    Update: The description for antenna resolution that no longer appears on the Roku TV is expected behavior.

    Thank you for your understanding and cooperation.

    Roku Community Team

20 Replies

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      4 months ago

      Thanks for reaching out, roger1440s​ 

      We'd like to gather some information so we can review your concern further.

      Share with us the details below:

      • When did you first encounter the issue?
      • Can you tell us what troubleshooting steps you have taken so far?
      • Share with us a photo referring to the issue of the antenna resolution.

      Keep s posted!

      Thanks,
      Roku Community Team

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    9 months ago

    Welcome to the Roku Community, shakoun!

    Thanks for letting us know about your antenna resolution problem. We're happy to help. You may be able to receive free “over-the-air” TV broadcasts from nearby TV stations, depending on where you live, using an HDTV antenna. The placement of your HDTV antenna can affect which TV stations you can receive and the quality of the signal. You can refer to the webpage Antenna Web for more information on accessing broadcast TV in your area.

    Please let us know if there's anything else we can help you with.

    Best,
    The Roku Community Team

    • shakoun's avatar
      shakoun
      Binge Watcher
      9 months ago

      John--I am not having a problem receiving local broadcast stations.  In fact my antenna is getting me over 40 channels.  The only problem is I am no longer being told the resolution as is shown in a screen capture from a You Tube video in my original post.  Could this be caused by a ROKU upgrade? Up until a few weeks ago I did see it but about a week ago it disappeared.

       

       

       

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        9 months ago

        Thanks for keeping us posted, shakoun!

        We'll be more than happy to investigate this concern you have further. Can you please provide the following information?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

        Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

        Thanks,
        The Roku Community Team