Forum Discussion

UpstateGal's avatar
UpstateGal
Newbie
2 years ago

Antenna Icon missing on Onn 4K UHD Roku TV

*Update*

I contacted the ONN company by chat and they were wonderful in fixing my problem. They told me to go to:

Settings/TV input/Live TV/Antenna & Cable/ and scan channels and it worked!

I just got that TV yesterday, I plugged in the antenna cable, but no cable/antenna icon is showing and I cannot access certain channels such as 2, 44, and 59 for example. I am with Mohawk Networks, not showing on the list along with Directv etc. 

The antenna/cable outlet is located in a different spot than my previous Roku TV (under).

I could watch these with my previous Roku TV. Antenna is located on the side.

Thanks for your help.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi UpstateGal,

    We appreciate you joining us here in the Roku Community!

    We'd like to learn more about this and see what's going on here. Could you share a screenshot of this issue you're seeing? When you say no "cable/antenna icon," is this under the TV input settings or on your home screen? Have you tried any troubleshooting, and what didn't work?

    Please keep us posted!

    Thanks,

    Rey