Forum Discussion

Jt205's avatar
Jt205
Newbie
3 years ago

Antenna channels disappear after turning off tv

Antenna has been scanned 3 times, I have them until I turn off the tv.   The next day they are gone.   Also, have hidden channel and the next day they reappear and favorites don’t save. 

11 Replies

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  • kacoke2's avatar
    kacoke2
    Newbie
    3 years ago

    I have had this issue too. I’ve tried restarting my tv many times yet it keeps happening. Did you find a solution?

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Greetings SAADHART 

      Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with antenna channels.

      Can you please provide us with the information that we requested in my previous post? Once we have this information, we will be able to investigate the issue further.

      We look forward to hearing back from you.


      Thanks,
      Danny

  • orgster's avatar
    orgster
    Newbie
    3 years ago

    My antenna channels disappear after going into a different app (and when you turn off the TV). Following RokuDanny's advice, I obtained the following incident information, after the most recent occurance:

    Roku device model: 7209X Roku TV

    Serial number: YN00X9417097

    Device ID: 9Y600X417097

    Software/OS version: 11.5.0 build 4312-38

    Tracker ID: 97-187-473

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      3 years ago

      Hi there orgster,

      Thanks for following up and providing additional information. 
      We've passed along the information to the appropriate Roku team to investigate further; once more information is available, we will make sure to update this thread. 
      Your patience and understanding are so much appreciated.
       

      Regards,

      Rj

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Jt205

    Welcome to the Roku Community!

    Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue? Have you tried rescanning to see if the channels come back?

    With more detailed information, we will be able to assist you further.


    Warm regards,
    Lianna

    • SAADHART's avatar
      SAADHART
      Newbie
      3 years ago

      I’m helping a friends new TLC ROKU 55” Tv.  After scanning local antenna channels (3.1 5.1 8.1 19.1 etc). Local antenna works fine all day.   Turn tv OFF.  Next day local channels are gone with ROKU channels still there.    Have to rescan again.   Works fine until tlc tv is turned OFF.    Won’t hold memory.   Thanks, Dan. 

      • Okierican's avatar
        Okierican
        Newbie
        3 years ago

        Having the same issue here with a 55" as well. The antenna channels are gone once you get out of LiveTV and go back to it.