Annoying Pop-up Menu

This is happening to me too! It is so annoying. The channel info pops up after landing on a streaming channel for about 1 minute. I've reset the tv and power cycled--no luck.

renojim I took the batteries out (which were brand new by the way) and happily the pop up menu didn't appear when changing the channel. Obviously I can't keep the batteries out of the remote forever though. What do you suggest I do? Is there a way to reset just the remote?

Why do you keep asking for a screenshot, or someone's particular model, etc, and then never come back to offer any advice or fix for this aggravating issue?  What is the use of giving you images and technical information, when nothing's done about it?

EBS, try taking the batteries out of the remote to see if it still happens.  It could also be some other remote that the TV is picking up or IR interference from a light or the sun.

Screenshots are extremely valuable to determine exactly what the menu is that is appearing. Sometimes the description provided isn't sufficient to determine exactly what is being displayed. 

It does appear to be an issue with the remote (at least in my case). To test this theory, I pulled up the streaming channel menu using the left directional button on the remote, selected another streaming channel, and then quickly removed the batteries from the remote. Lo and behold, the menu did not annoyingly pop up again. So I put the batteries back in, repeated the process and the annoying pop up menu returned.

One thing to note is that I have a sound bar that partially blocks the front of my TCL 6 series tv. If I change the channel and put the remote down beside me (like one normally does when watching tv), the annoying pop up problem occurs. But if I change the channel and continue to aim the remote up and over my sound bar, pointing directly at the bottom of the tv, the pop up menu does not appear. 

Anyone else able to test and verify this theory? Seems like it might be an issue with the remote signal being partially obscured. Makes me wonder why they put the sensor at the bottom of the tv--knowing that everyone uses a sound bar nowadays...

quipsterk, I don't think there's necessarily anything wrong with the remote.  Can you move the sound bar temporarily or raise the TV above it to see if it still happens?

You could always get a Voice Remote that doesn't need a clear line of sight to the TV (except to turn it off or on).

renojim Moved my sound bar out of the way and sadly the pop up is still happening. Literally the only way I can prevent the channel info pop up from happening is by selecting a channel and then removing the batteries from the remote. That's why I'm saying it seems to be a problem with the remote or its programming.

I have an older Roku device on a Vizio tv in another room. I am able to watch the Roku streaming channels without this pop up problem. So again, it does seem to be something wrong with the TCL Roku TV remote.

Any thoughts or suggestions? I'm even thinking of hooking up my old Roku device to my new Roku TV--because it has been that annoying to use this remote lately.

I'm quite sure screen shots help, and two people have already posted one, yet I've not seen you come with any solution to this or other issues going on. What's the point of adding more info & pics, if the issues aren't addressed?  And why in the world is this thread marked as Solved?? It's nowhere near solved, and is quite distracting and aggravating, especially if what you are watching has subtitles, as the pop-up completely blocks all the dialog!  When is this going to be fixed?

quipsterk, it does sound like a faulty remote.  You can try "plucking" the buttons with your fingernail in case one is sticking.  You'd have to go through TCL to get a replacement remote or you can go out and buy a Roku Voice Remote that would pair with your TV and then it wouldn't matter if the sound bar is blocking the front of the TV since it doesn't use IR (except to turn the TV on, so maybe it does matter :smileyhappy: ).

Hi everyone,

Thanks for the posts.

If you are experiencing an issue with a pop up menu showing when watching OTA channels, can you please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

The pop up menu happens on Roku streamed channels, not OTA channels. I have a pretty new TCL Roku tv, with the latest system software. So it's obviously something wrong with either your transmission, or the remote, as another remote &/or system issue is that far too often, when I'm on one channel, then begin the long slog, manually scrolling through the hundreds of channels, it'll suddenly (often, just as I'm about to reach the channel I'm looking for, or else when I stop to read what's on) just pop back to original channel I started from, or worse, it'll jump to the station just above or below it!!

This is greatly annoying, (as if having to scroll through hundreds of channels isn't bad enough), making navigation excruciatingly frustrating. Is this really 2022, shouldn't basic functions just work, as they're supposed to?  And I've already tried calling TCL's customer service, and all he had me do was the usual, reset & reboot the TV. That does nothing, but wipe all the listings, making me wait the hours it may take before they all fill back in.  I've never ever had problems like this with any tv's remote, cable box, or Amazon fire sticks, etc...

I have discovered a workaround that prevents this annoying pop up from happening. The only drawback is that you'll have to watch the Roku streaming channels in a separate area from your OTA channels. But it definitely beats having to see that stupid pop up! Here's what I did:

1. Hide all of the Roku streaming channels from your Live TV input. This is found in Settings: TV Inputs: Live TV (or whatever you named your OTA input). Check the "Hide all streaming channels" box.

2. (Optional) Rename your "Live TV" input by hovering over it and hitting the * button. I named mine "Antenna TV" as to not confuse it with the Live TV left menu navigation option (see info below).

Once you've done this, your new "Antenna TV" input (or whatever you wish to call it) where you'll go when you want to view OTA channels. There should not be any of the Roku streaming channels within this input now--just your OTA channels.

To watch the Roku streaming channels, navigate to the "Live TV" menu option to the left of your home screen icons. If you've favorited channels, they should all be there just as you left them.

Like I said, this workaround makes you watch OTA and streaming channels from 2 separate places--but for me the channel info pop up has disappeared. So I consider this a victory! Hope it works for others.

I have discovered a workaround that prevents this annoying pop up from happening. The only drawback is that you'll have to watch the Roku streaming channels in a separate area from your OTA channels. But it definitely beats having to see that stupid pop up! Here's what I did:

1. Hide all of the Roku streaming channels from your Live TV input. This is found in Settings: TV Inputs: Live TV (or whatever you named your OTA input). Check the "Hide all streaming channels" box.

2. (Optional) Rename your "Live TV" input by hovering over it and hitting the * button. I named mine "Antenna TV" as to not confuse it with the Live TV left menu navigation option (see info below).

Once you've done this, your new "Antenna TV" input (or whatever you wish to call it) is where you'll go when you want to view OTA channels. There shouldn't be any Roku streaming channels within this input now--just your OTA channels.

To watch the Roku streaming channels, navigate to the "Live TV" menu option to the left of your home screen icons. If you've favorited channels, they should all be there just as you left them.

Like I said, this workaround makes you watch OTA and streaming channels from 2 separate places--but for me the channel info pop up has disappeared. So I consider this a victory! Hope it works for others.

quipsterk, thanks for posting your solution!  Nice job on figuring that out.

It may be a workaround, but it's hardly a solution, especially since I often pop back & forth between a streamed channel, and antenna ones, so having to first go to the home screen, then switching inputs, every time I wish to go to one or another, isn't much better than having the info banner popping up now & then. I think the Roku "developers/engineers" need to fix this, and some other very annoying issues (video going black, while audio remains, scrolling suddenly jumping back to initial station, etc), rather than counting on (hoping) users come up with more workarounds.

Something on Roku's side is obviously causing all this buggy behavior, as it's happening with people using different tv & Roku models, input channels, remotes, etc.
I just wish the Roku representatives on this forum would actually provide more assistance and solutions, than simply asking everyone for their tv models, OS, screenshots, etc, and then never coming back with helpful information.

Nearly a week later, and still no one's gotten back to offer any help, and the situation is sure not fixing itself! I'm getting the pop-up menu on both over the air & streamed channels, and the bouncing back to the first station, after scrolling through hundreds of other channels is still happening, far too often. As is having many of the streaming stations suddenly have a black screen, while the audio continues. These are serious issues, yet no one from Roku has any response?

I also had (past tense) the extremely annoying pop-up problem...about every 60 seconds or so. I understand the frustration! Here is what I found the problem to be: 

When you go the store that sells tv's...there are popup features that appear on their demo screens. These popups are giving customers some the stats about roku and what the benefits are. But when you buy a Roku ready tv and bring it home, you see those same popups. The problem is in the TV settings. In any TV that has this problem, regardless of brand, you have to go to TV settings to prevent this popup. From tv settings, you might also have to go from tv settings to 'picture'. There will eventually be a place that says something like "store mode", or "marketing", or "advertisement" and however it's marked you will see a place where it says "on"...just click it to say "off". Thats it.