Forum Discussion

Blackhawkpryd's avatar
Blackhawkpryd
Newbie
12 months ago
Solved

Amazon prime button pulls up Paramount

The remote to my new TV has an #Amazon Prime Video  button but when I press it #Paramount comes up.

How do I change that?

 

remotes
  • RokuERey's avatar
    RokuERey
    12 months ago

    Blackhawkpryd,

    A warm welcome here in the Roku Community!

    Thank you for bringing this issue to our attention, and we apologize for any inconvenience caused. We are aware of the problem where some Roku remotes are launching Paramount+ instead of Prime Video.

    Our technical team is actively working on a resolution, and we expect to have this issue resolved within the coming days. We will provide updates on this thread as soon as they become available.

    We appreciate your patience and understanding during this time. Please feel free to reach out if you have any further questions or concerns.


    Thanks,
    Rey

7 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Blackhawkpryd,

    A warm welcome here in the Roku Community!

    Thank you for bringing this issue to our attention, and we apologize for any inconvenience caused. We are aware of the problem where some Roku remotes are launching Paramount+ instead of Prime Video.

    Our technical team is actively working on a resolution, and we expect to have this issue resolved within the coming days. We will provide updates on this thread as soon as they become available.

    We appreciate your patience and understanding during this time. Please feel free to reach out if you have any further questions or concerns.


    Thanks,
    Rey

    • GamerRoy's avatar
      GamerRoy
      Reel Rookie
      11 months ago

      i have a 2023 Philips Roku TV,  and my remote has the prime video logo but it is not installed and i cant find the search button to look for it, Im In Canada as well does that matter 

      • renojim's avatar
        renojim
        Community Streaming Expert
        11 months ago

        This usually happens because your Roku account is associated with the wrong region.  If you set up a Roku account while you were outside of the country, you won't be able to use the same Roku account.  It's also possible through no fault of your own to create a Roku account that's associated with the wrong region.  Finding the cause of the problem may not be as important as fixing it.  The only way to fix it is to create a new Roku account, factory reset your Roku device, and link it to the new account.  Note that any use of a VPN or anything else that masks your true location will only cause problems and isn't supported.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    12 months ago

    First I've heard of a dedicated button going to the wrong channel.  Amazon Prime, who paid to have their button included, will not be happy about that.

    Sorry, those buttons are hard coded and can't be changed.

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      12 months ago

      No true Roku made remote has had a Prime button since Amazon released their on line of Streamers. I don't believe Blackhawkpryd has Roku oem remote, sounds like aftermarket knockoff?   Can you post a picture?

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        12 months ago

        It's a TV remote, probably from one of the non-Roku manufacturers of Roku TVs who supply their own remote hardware.