Forum Discussion

Kevin2815's avatar
Kevin2815
Reel Rookie
9 months ago

AirPlay stopped working after previously working

AirPlay used to work with Samsung TV and Roku but last week it stopped working.  When activated with Apple workout it will say Airplay for 5 seconds then go back to the Roku screen.  I have unplugged...
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
8 months ago

Hey, streamer007z.

Thanks for posting here in the Roku Community!

We understand that you're still having issues with Airplay, and we'd like to get this sorted out. 

To help us investigate further, can you please provide the following details below?

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Looking forward to your response!

Best,
The Roku Community Team

streamer007z's avatar
streamer007z
Reel Rookie
8 months ago

Roku Device Model: 3820R2 - Streaming Stick 4K

Device ID: S0J733CS4HJM

Serial Number: X025005S4HJM

Software Version: 14.1

Issue ID: JM-081-887

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Thanks for the details, streamer007z!

    We’d love to send this to the team to look into. Thanks for your help and understanding, we really appreciate it!

    Just hang tight for more updates—we'll keep you in the loop!

    Let us know if you need more help!

    Best,
    The Roku Community Team

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Hey everyone!

      We'd like to gather more info about your concern with Airplay to further investigate this matter. 

      We'd like to know about...

      • What Apple device/s are affected by this issue? (Make sure to update the Apple device on the latest iOS version)
      • On what iOS version is your apple device currently? 

      Please get back to us soon!

      Best,
      The Roku Community Team

      • filmaker's avatar
        filmaker
        Reel Rookie
        8 months ago

        Is any solutions being provided? I have tried all suggestions. I often have issues but if I unplug my Roku and restart my iPhone- always works. There is no fix for this now