Forum Discussion

Kevin2815's avatar
Kevin2815
Reel Rookie
9 months ago

AirPlay stopped working after previously working

AirPlay used to work with Samsung TV and Roku but last week it stopped working.  When activated with Apple workout it will say Airplay for 5 seconds then go back to the Roku screen.  I have unplugged...
bradytech's avatar
bradytech
Channel Surfer
10 months ago

I work at a school and for the last 5 years or so, we have been projecting in classrooms by plugging a Roku streaming stick into the HDMI port on the back of the projector and connecting our devices (macbooks, iPads, phones) via Airplay to the Roku. Randomly throughout the last month, there have been 7 teachers tell me their computer won't connect via airplay to the Roku anymore. The Roku shows up on the list of devices to airplay/mirror to, but it just spins until the error pops up that says it couldn't connect. Here are the troubleshooting steps I have tried (some worked for a day and then it just goes right back to not being able to connect):

  • Restarted Roku and Computer
  • Checked for updates on both Roku and Computer
  • Checked Wifi connection to make sure both devices are on same network and have good signal strength
  • "Forgot" the network (wifi) on both devices and reconnected to it on both devices
  • Tried other computers and devices and they won’t connect either
  • Plugged in the Roku power cord into an actual outlet, not the back of the projector
  • Made sure airplay is turned on for both devices
  • Factory reset the Roku and tried again
  • Tried a brand new Roku out of the box

I have talked to Roku support and they tell me it's because there is a glitchy network connection. We have tons of access points throughout our entire building including in each classroom. I checked the connection from our access points to the Roku, the connection is really good.

gojekno2's avatar
gojekno2
Newbie
9 months ago

I was using it earlier today just fine, took a break then came back and now it won’t work. The connection buffers for a moment on my phone, the TV flashes the airplay logo then closes out. Even when I go into settings>apple airplay and homekit, then click on it to open the airplay app it also closes out immediately. I can use airplay on other devices fine.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 months ago

    Hey there, gojekno2.

    Great to see you here in the Roku Community!

    Thanks for informing us about the issue you're having with Airplay. We'd like to dig deeper into this so we can get you back up and running. 

    Let's have your device details!

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • iPhone Model and iOS version.

    Looking forward to your prompt response!

    Best,
    The Roku Community Team