Forum Discussion

Kevin2815's avatar
Kevin2815
Reel Rookie
9 months ago

AirPlay stopped working after previously working

AirPlay used to work with Samsung TV and Roku but last week it stopped working.  When activated with Apple workout it will say Airplay for 5 seconds then go back to the Roku screen.  I have unplugged...
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 months ago

Hey, GMGruman.

Happy to see you here in the Roku Community!

Thanks for flagging this issue directly to us. We totally get that you're having difficulties using the airplay on your Roku, and we'd like to help. 

To help us investigate further, please provide the following requested details below:

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please keep us posted!

Best,
The Roku Community Team

ATKauff21's avatar
ATKauff21
Newbie
9 months ago

Model 3820R2

serial X025004AV70C

device id S0J733CAV70C

  • ATKauff21's avatar
    ATKauff21
    Newbie
    9 months ago

    ID 0C-056-337

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      9 months ago

      Thanks for posting here in the Roku Community, ATKauff21!

      We really appreciate your effort to provide these details. We'd be more than glad to pass this along to the team for further investigation. 

      Please stay tuned for more updates! We'll keep you posted.

      Best,
      The Roku Community Team