Forum Discussion

Kevin2815's avatar
Kevin2815
Reel Rookie
9 months ago

AirPlay stopped working after previously working

AirPlay used to work with Samsung TV and Roku but last week it stopped working.  When activated with Apple workout it will say Airplay for 5 seconds then go back to the Roku screen.  I have unplugged...
GMGruman's avatar
GMGruman
Newbie
9 months ago

I’m having this same issue on two Roku 2 players, from my iPhone 12 (iOS 18.3), iPad 8G (iPadOS 18.3), and early 2014 MacBook Air (High Sierra 11.7.10). The reboot suggestions do not help.

Looking at other threads, it seems to be related to the recent Roku 14.1 OS update. OS updates periodically seem to break AirPlay (posts indicate this happened with Roku OS 13, and web searches indicate similar issues in the past, fixed only with a new update. Seems to be a recurring issue.

AirPlay worked in summer 2024, when I last showed photos to the TVs. I don’t know when AirPlay broke on the Roku 2s; I’m guessing it was OS 14 but can’t say for sure.

So, what are the plans for an update fix?

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 months ago

Hey, GMGruman.

Happy to see you here in the Roku Community!

Thanks for flagging this issue directly to us. We totally get that you're having difficulties using the airplay on your Roku, and we'd like to help. 

To help us investigate further, please provide the following requested details below:

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please keep us posted!

Best,
The Roku Community Team

  • ATKauff21's avatar
    ATKauff21
    Newbie
    9 months ago

    Model 3820R2

    serial X025004AV70C

    device id S0J733CAV70C

    • ATKauff21's avatar
      ATKauff21
      Newbie
      9 months ago

      ID 0C-056-337

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Thanks for posting here in the Roku Community, ATKauff21!

        We really appreciate your effort to provide these details. We'd be more than glad to pass this along to the team for further investigation. 

        Please stay tuned for more updates! We'll keep you posted.

        Best,
        The Roku Community Team