Forum Discussion

Kevin2815's avatar
Kevin2815
Reel Rookie
9 months ago

AirPlay stopped working after previously working

AirPlay used to work with Samsung TV and Roku but last week it stopped working.  When activated with Apple workout it will say Airplay for 5 seconds then go back to the Roku screen.  I have unplugged...
Kevin2815's avatar
Kevin2815
Reel Rookie
9 months ago

I do not see Advanced  Sytem settings when I click Settings I see the attached pic.

renojim's avatar
renojim
Community Streaming Expert
9 months ago

Kevin2815, you have to select System and then you'll see Advanced system settings.

  • Kevin2815's avatar
    Kevin2815
    Reel Rookie
    9 months ago

    Thanks.  Followed those instructions and still didn’t work.  Also unplugged the Roku and put it back in.  Still no success.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      9 months ago

      Thanks for keeping us posted, Kevin2815!

      We see that you're still encountering the issue after doing the steps provided. 

      To help us investigate further, could you please provide the following device details below?

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      Please get back to us soon!

      Best,
      The Roku Community Team

      • Kevin2815's avatar
        Kevin2815
        Reel Rookie
        9 months ago

        It worked today.  And I didn’t do anything different.