Forum Discussion

Kevin2815's avatar
Kevin2815
Reel Rookie
9 months ago

AirPlay stopped working after previously working

AirPlay used to work with Samsung TV and Roku but last week it stopped working.  When activated with Apple workout it will say Airplay for 5 seconds then go back to the Roku screen.  I have unplugged...
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 months ago

Great to see you here in the Roku Community, Kevin2815!

Thanks for informing us about the issue you're experiencing with Airplay on your Roku. I'd like to be able to get this investigated so we can get you back up and running.

Here's a quick fix you might try:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select Advanced System settings
  4. Select Network connection reset
  5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

Please let me know if this works!

Best,
The Roku Community Team

Kevin2815's avatar
Kevin2815
Reel Rookie
9 months ago

I do not see Advanced  Sytem settings when I click Settings I see the attached pic.

  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    Kevin2815, you have to select System and then you'll see Advanced system settings.

    • Kevin2815's avatar
      Kevin2815
      Reel Rookie
      9 months ago

      Thanks.  Followed those instructions and still didn’t work.  Also unplugged the Roku and put it back in.  Still no success.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Thanks for keeping us posted, Kevin2815!

        We see that you're still encountering the issue after doing the steps provided. 

        To help us investigate further, could you please provide the following device details below?

        • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

        Please get back to us soon!

        Best,
        The Roku Community Team