Forum Discussion

Kevin2815's avatar
Kevin2815
Reel Rookie
9 months ago

AirPlay stopped working after previously working

AirPlay used to work with Samsung TV and Roku but last week it stopped working.  When activated with Apple workout it will say Airplay for 5 seconds then go back to the Roku screen.  I have unplugged...
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
10 months ago

Welcome to the Roku Community, bradytech!

Thanks for reporting this issue to us. We understand how important this feature is for you and we want to help you sort this out. 

To assist us in the investigation, please provide the information below:

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • iOS version and iPhone Model
  • Photo or short video of the exact behavior of the issue

Let’s keep the conversation going. Please get back to us!

Thanks,
Emman

bradytech's avatar
bradytech
Channel Surfer
10 months ago

Since there are several Rokus with this issue I am only going to give you one for reference:

  • Model: 3810X - Roku streaming stick+ (but there are others with this issue that are Roku Streaming Stick 4K)
  • SN: YH00G2490842
  • ID: 21316G490842
  • Software version: 14.0.4
  • Tracker ID: 42-510-864
  • iOS Version: 18.2 Model: iPad Pro 11-inch (M4) - but this is happening with various devices such as other laptops, phones, iPads, etc.

I cannot provide images or a video but I will explain in detail:

  1. I turn on the Roku and make sure it is connected to the Internet
  2. On my device I go up to the top right panel and choose “Screen mirroring”
  3. From there I try to find the Roku on the list to airplay to, but sometimes it doesn’t even show up at all.
  4. If it does show up, I click on it and the icon spins like it is trying to connect to the Roku
  5. It continues to spin and about 20 seconds later, I get an error on the screen that says “Could not connect to ‘Roku name’”
  6. After trying all of the troubleshooting I listed previously, they either don’t work at all or work for about a day and then the issue continues to happen.
  • bradytech's avatar
    bradytech
    Channel Surfer
    9 months ago

    Any updates?

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      9 months ago

      Thanks for keeping us posted, bradytech!

      Sorry for not getting back to you sooner. Please note that this issue is still under investigation. 

      We truly appreciate your patience, and we'll make sure to update you on any progress. 

      If you need more help, let us know so we can assist you!

      Best,
      The Roku Community Team

      • bradytech's avatar
        bradytech
        Channel Surfer
        9 months ago

        Okay, thank you. Since my initial post, the problems persist. But now, the Roku TV in our building is having issues connecting to Airplay on our devices so I know it's not just a streaming stick or projector issue. I have tried to rule out any wifi interference or glitches but the issues are sporadic so there isn't one common area of the building that is having this issue.