Forum Discussion

Mand366's avatar
Mand366
Channel Surfer
6 months ago
Solved

Airplay screen mirroring stopped working immediately after automatic software version 14.1.4

I use airplay screen mirroring almost every day.  Yesterday when I tried it software version 14.1.4 build 7709 was automatically being installed.  I waited for it to finish and then tried screen mirroring from my ipad.  It looks like it is connecting and then bounces back to the airplay screen.  Audio works just fine.  I have tried all of the trouble shooting tips I have found and nothing seems to work.  Is there a way to fall back to a previous build?

airplay & screen mirror
  • RokuTakashi's avatar
    RokuTakashi
    24 days ago

    Hi, NDrive​ 

    Welcome!

    Thanks for reaching out. I'm here to help you resolve your concern.

    Let's try this step below:

    Software update: Navigate to Settings > System > Software updates > Check Now.

    If your device is up to date, you can perform a system restart by navigating to Settings > System > Power > System Restart.

    Keep us posted!

    Thanks,

    Roku Community Team

33 Replies

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      6 months ago

      Hi there! 

      Greetings from the Roku Community!

      We appreciate you letting us know that you're also having this issue. We'd like to look further into this.

      Could you please provide us with the details we need above?

      We'll wait for your response.

      Thanks,
      The Roku Community Team

      • max416's avatar
        max416
        Reel Rookie
        6 months ago

        Can no longer mirror iPhone 14 Pro  with latest OS to my tv via Roku 3 4230 series with Roku software 14.1.4 

  • Olduser1220's avatar
    Olduser1220
    Channel Surfer
    6 months ago

    Issue report tracker

    Model: 4230X - Roku 3

    Serial number: 4E653M071540

    Software version: 14.1.4 • build 7709-04

    GC version: 12.11.13

    Timestamp: 2025-02-09T16:20:55Z

    Please use issue ID 40-057-140 to report the current issue.

    OK

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Hey, Olduser1220. 

      We would like to know more about the issue you have experienced with Airplay. This will help us in the investigation process. 

      Could you tell us the exact behavior of the Airplay issue? If it is possible, could you also provide a photo or a short video clip that will describe what you're experiencing? 

      Please get back to us soon!

      Thanks,
      The Roku Community Team

      • Olduser1220's avatar
        Olduser1220
        Channel Surfer
        6 months ago

        Unfortunately, I am unable to use my iPhone to record the response on my TV and iPhone simultaneously, but the first link below displays the response on my iPhone.   Basically, when my iPhone attempts to Airplay on the Roku, my TV screen goes blank, then after a few seconds the attempted Airplay disconnects on my iPhone as can be seen in the video and the Roku displays the image in the second link.  Hope this helps.  

        Video of my iPhone when attempting to Airplay
        https://u.pcloud.link/publink/show?code=XZXyyz5Zur0POJM5YGSKx5Ld9PC3eVw9slik
        Note, I can successfully Airplay with my other two devices, the “Bedroom” device is an older version Roku, the “Roku Express” is the device I just received. All devices are on the same local network. 

        Picture of what my TV displays after the fail.
        https://u.pcloud.link/publink/show?code=XZKuyz5ZN0bTqQrgnOkp6H9IVdqgWjKFT5uX

        Sorry about posting twice..... 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Hi, Olduser1220 and Mand366.

      Thanks for keeping us in the loop!

      Your effort is greatly appreciated. Since we now have your information, we will be passing this on to the relevant team for further review. 

      We'll ensure to keep this thread posted. Please stay tuned!

      If you need more help with anything else, we're here to assist. 

      Best,
      The Roku Community Team

      • Mand366's avatar
        Mand366
        Channel Surfer
        5 months ago

        Are there any updates on this issue?  

  • Olduser1220's avatar
    Olduser1220
    Channel Surfer
    6 months ago

    Having the same issue

    Software version. 14.1

    Model. 4230X -Roku 3

    serial. 4E653M071540

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Thanks for sharing this here in the Roku Community, Mand366!

    We appreciate you reaching out to us about the issue you have with screen mirroring after an update, and we're here to dig deeper into your concern. 

    Could you please provide your device details?

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

    We are looking forward to your response.

    Best,
    The Roku Community Team

    • Mand366's avatar
      Mand366
      Channel Surfer
      6 months ago

      Model:  423X-Roku 3

      Serial Number:  632643096696

      Software Version:  14.1

  • AM007drum's avatar
    AM007drum
    Channel Surfer
    7 months ago

    I own two Roku Premiere’s. Both need to be rebooted before Airplay will work to mirror my devices (iPhone and iPad). The Roku’s are 5 years old. I am thinking I may need to upgrade to new Roku models. Has anyone else had this issue. 

    thanks

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      7 months ago

      Hi, AM007drum.

      We're glad to see you here in the Roku Community!

      We know how frustrating it can be to encounter issues when trying to use the Airplay feature on your Roku, and we completely understand that. No worries, we're here to help you sort this out. 

      To help us assist you with your concern effectively, could you tell us more about it?

      • When did you start noticing this issue? 
      • What Roku device is affected?
      • Have you received any recent updates before this happened? If so, can you provide the latest software version of your Roku? (It can be found in Settings > System > About.)
      • Can you provide a short video of the exact behavior of the Roku device?

      We are eager to get you back up and running. Please get back to us. 

      Best,
      Emman

      • AM007drum's avatar
        AM007drum
        Channel Surfer
        6 months ago

        Hello Emman:

        Model:
        3920 Roku Premiere
        Software version:  14.1
        We noticed this happening about 3 months ago. To get it to connect as I say I have to reboot Roku. I am living with this but very frustrating. Sorry I didn’t provide a video but hope you can help.