Forum Discussion

Mcheiron's avatar
Mcheiron
Channel Surfer
2 years ago

AirPlay screen mirroring is cut off

Hello, I am trying to mirror my entire screen of an iPad mini to a Roku Streaming Stick 4K. I have connected via Airplay from the iPad to the Roku, but the TV is only showing to top left quarter of ...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Tmondesir,

Thanks for the follow-up!

We want to gather more information regarding this issue that you had. Can you please provide the following details below?

  • iOS version of your iPhone and iPad
  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID (press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • What troubleshooting steps have you taken so far?

We look forward to your responses and gathering your details.

Thanks,
John

Tmondesir's avatar
Tmondesir
Reel Rookie
2 years ago

iPhone 15 pro 

TCL model 65q65ig

serial 480860b80cb040e0e3

Device Mac 04:f4:d8:19:e6:3e

software android tv os version 12

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Tmondesir,

    Thanks for the follow-up!

    We value the additional information you have given us; however, to escalate this matter to the relevant Roku team, we will need to ask for further information. If possible, could you provide the details below?

    • Roku device model, serial number, and software OS/version (these can all be found in Settings > System > About)
    • Tracker ID (press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Could you elaborate on all the troubleshooting steps you've done so far?

    We'll wait for your response.

    Thanks,
    John