Forum Discussion

londra's avatar
londra
Reel Rookie
9 months ago

AirPlay REFUSES to work or connect

*I have a streaming stick 4k*
I used to be able to use AirPlay perfectly with no issues. Out of nowhere it just stops working. Sometimes it will show up in the options for AirPlay but then when you connect it shows as connected on my phone/laptop/ipad, then a few seconds later it says it cannot connect bc of an error. Sometimes it doesn’t even show up in the options of devices to connect to. It just never works now but it used to so I’m very confused. **Before you ask, YES my devices are connected to the same network, YES I have Airplay enabled, and YES I have tried on multiple devices but to no avail. **

3 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    9 months ago

    Hi, londra.

    Greetings from the Roku Community!

    Thanks for reaching us about having an issue with the airplay. We're here to help.

    Could you please try updating the software on your device?

    Here's how:

    1. Press the Home button on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software Update
    5. Select Check Now to manually check for updates

    If the issue persists, please let us know.

    Thanks,
    The Roku Community Team

    • londra's avatar
      londra
      Reel Rookie
      9 months ago

      Hello thank you for your response. I checked, and my software is up to date. I am wondering if I may just have a faulty streaming stick?

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Thanks for keeping us in the loop, londra!

        We understand that this did to resolve the issue. Let's explore more troubleshooting!

        How about trying to do a network connection reset? Let me walk you through the process.

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select Advanced system settings
        4. Select Network connection reset
        5. Select Reset connection

        After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

        Let me know how it went!

        Best,
        The Roku Community Team