Forum Discussion

MASTERNC's avatar
MASTERNC
Reel Rookie
2 years ago
Solved

AirPlay on Streaming Stick Not Connecting

We bought a new Streaming Stick 4K to replace one that died on us.  We have a MacBook that connected to AirPlay on the old Streaming Stick without issue.  With this new one, the streaming stick showed up as an option for Screen Mirroring (both are on the same wifi network).  We selected it and entered the code for AirPlay.  At that point, the computer screen adjusted for the receiving screen and the audio on the computer stopped.  However, the TV screen remained black.  After about 30 seconds, an error appeared on the computer saying it was unable to connect for AirPlay.  We tried again and even saw a message on the TV that the computer was connected, but the same outcome occurred.  We also tried rebooting the Roku stick but no luck.

Any thoughts on what I need to adjust?

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi MASTERNC,

    Greetings and welcome to the Roku Community!

    Thanks for sharing this information with us regarding the Airplay that isn't connecting to your Roku device, and we're sorry for the trouble. To ensure that Airplay is successfully connected to your Roku device, make sure your Roku device has the Airplay option enabled. To check that, go to Settings > Apple Airplay & HomeKit AirPlay. Enable the Airplay if it is turned off. Now, try to connect Airplay to your Roku device.

    Keep us posted on how this works.

    All the best,
    Kash

18 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi MASTERNC,

    Greetings and welcome to the Roku Community!

    Thanks for sharing this information with us regarding the Airplay that isn't connecting to your Roku device, and we're sorry for the trouble. To ensure that Airplay is successfully connected to your Roku device, make sure your Roku device has the Airplay option enabled. To check that, go to Settings > Apple Airplay & HomeKit AirPlay. Enable the Airplay if it is turned off. Now, try to connect Airplay to your Roku device.

    Keep us posted on how this works.

    All the best,
    Kash

    • MASTERNC's avatar
      MASTERNC
      Reel Rookie
      2 years ago

      I believe it is already enabled because it gave me an AirPlay code to enter on my computer?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, MASTERNC 

        Have you tried using other Apple devices to see if it's able to connect via Airplay? How about trying a mobile Apple device?

        Please provide us with updates on what you find out.

        All the best,
        Kash

    • SkottMKE's avatar
      SkottMKE
      Newbie
      2 years ago

      My Roku stick is enabled for AirPlay and it not providing a on-screen code to connect. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi SkottMKE,

        Welcome to the Roku Community!

        Before you can use AirPlay with your Roku device, make sure that your Apple device and Roku device are on the same wireless network. Once they are, you can use the steps below to view content on your TV using AirPlay.

        1. On your Apple device, find the video, song, photo, or podcast you wish to share.
        2. Tap or click the AirPlay video icon in video apps, or the AirPlay audio icon in music and other audio apps.
          • Note: With some apps, you may need to tap or click the Share icon before you see the AirPlay icon.
        3. Select your Roku device from the AirPlay menu.

        Once playback begins, you can pause, fast forward, and rewind from your iPhone, iPad, or Mac, or you can use your Roku remote.

        For more information, you can check out this link: How do I use AirPlay and HomeKit with my Roku® streaming device?

        Please let us know if this works for you.

        All the best,

        Chel

    • ricardogarganso's avatar
      ricardogarganso
      Reel Rookie
      8 months ago

      It sounds like there might be a compatibility or software issue with the new Streaming Stick. Since both devices recognize each other and you've tried rebooting, you might want to check for any firmware updates on the stick or your MacBook. Also, make sure that the AirPlay settings on the Streaming Stick are correctly configured to allow connections. If the problem persists, you could try using an app like DoCast  as an alternative to AirPlay to see if that bypasses the issue.