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Regulator88's avatar
Regulator88
Channel Surfer
2 years ago
Solved

Airplay not working on roku express 4k.

Airplay will work in my roku tv but not roku express 4k. Both have the same software versions and builds but the express does not come up as an option to mirror from my phone. I have been through every forum and help desk for the past 2 days. 

MODEL-3941rws

SERIAL-X02200VEGFWX

DEBICE ID-S0HCK33EGFWK

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Regulator88

    Greetings and welcome to the Roku Community.

    Thanks for letting us know about your concern regarding the Airplay not working on your Roku Express 4K, and we'd love to assist. Have you tried performing a system restart and then trying to connect your devices once more to see any improvements? if not, then we recommend performing it by navigating to Settings > System > Power > (skip if not available) > System Restart.

    Please let us know.

    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Regulator88

    Greetings and welcome to the Roku Community.

    Thanks for letting us know about your concern regarding the Airplay not working on your Roku Express 4K, and we'd love to assist. Have you tried performing a system restart and then trying to connect your devices once more to see any improvements? if not, then we recommend performing it by navigating to Settings > System > Power > (skip if not available) > System Restart.

    Please let us know.

    All the best,
    Kash

    • Regulator88's avatar
      Regulator88
      Channel Surfer
      2 years ago

      I have done multiple restarts on the device and also iPhone. I can control the device through the roku app but cannot mirror via airplay settings. 

    • joshwelchall's avatar
      joshwelchall
      Reel Rookie
      2 years ago
      RokuTakashi wrote:

      Hi, Regulator88

      Greetings and welcome to the Roku Community.

      Thanks for letting us know about your concern regarding the Airplay not working on your Roku Express 4K, and we'd love to assist. Have you tried performing a system restart and then trying to connect your devices once more to see any improvements? if not, then we recommend performing it by navigating to Settings > System > Power > (skip if not available) > System Restart.

      Please let us know.

      All the best,
      Kash

      Thanks for the settings i also want to know about that 

      • Regulator88's avatar
        Regulator88
        Channel Surfer
        2 years ago

        I have done multiple restarts with the device, tv, modem, router, ios device. My phone never finds the device. It does however find my other tv that is a roku tv. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Regulator88,

    Thanks for the update and for sharing with us those steps you've tried.

    When you say it is not working, is this a playback issue you're experiencing, or unable to find your device when accessing AirPlay?

    In addition, to the information you provided previously. Could you also share with us the details below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
    • Mobile device brand, model, and OS
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    This will help our team better understand this.

    Please keep us posted.

    Thanks,

    Rey

    • Regulator88's avatar
      Regulator88
      Channel Surfer
      2 years ago

      Device model- 3941rw2

      Serial #-x02200vegfwx

      Device id-S0HCK33EGFWX

      Mobile device -apple 11 pro max 17.1.1 os

      Tracker id-WX-476-539

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Regulator88,

        We'll take it from here, and we'll forward this over to the appropriate Roku team for further investigation.

        We'll get back here once we have an update available.

        Thanks,

        Rey

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Regulator88,

    Thanks for the update!

    Could you also share the software OS/version of this device with us? 

    Please keep us posted.

    Thanks,

    Rey

    • Regulator88's avatar
      Regulator88
      Channel Surfer
      2 years ago

      My apologies. 

      Software version 12.5.0 build 4178-E4