Forum Discussion

mcp's avatar
mcp
Channel Surfer
2 years ago
Solved

AGAIN Roku app cannot find IP address of Roku Express

UPDATE TO ORIGINAL POST: I thought I had found a solution to this problem by turning off the privacy settings on my iPhone WiFi settings. This stopped working pretty quickly. Then the app started wor...
App availability
Connecting to a device
Crash
iOS
mobile app
Remote
Settings
  • mcp's avatar
    mcp
    11 months ago

    That setting was available for me to change on the app when this problem was happening. Then the UI was changed significantly and the setting is no longer available. Regardless what the real issue was, replacing the router with a new one fixed it finally. The connection between the app and the Roku device can still get unstable at times, which can generally be fixed by turning the WiFi on and off again on my phone, but it is far easier to connect.

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi mcp,

Thank you for the quick response!

We understand you are having problems with your Roku mobile app. We would be happy to look further into this issue, but we need more details. Kindly provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Brand, model, and current OS that the mobile device is running
  • The version of the Roku mobile app that your mobile device is using

Once we have this information, we will be able to investigate further.

Best regards,
Eunice

mcp's avatar
mcp
Channel Surfer
2 years ago

Roku information:

  • Model: 3930X - Roku Express
  • Serial number: X004006NAFHA
  • Software version:  12.5.5 - build 4174-AE
  • Device ID: S008326NAFHA

My phone information:

  • Brand: Apple
  • Model: iPhone 14
  • OS: iOS 17.2.1

Roku app software version: 10.0.2.109208292.11

  • mcp's avatar
    mcp
    Channel Surfer
    2 years ago

    I have found the solution to connecting over Wifi for iPhones. Go to Settings > Wi-Fi, turn off "private wi-fi address," and then the Roku device can be registered in the app. The connection still drops every so often, but it does reconnect much faster now. Something must have changed in the privacy capabilities with the new iOS updates, so I hope Roku can find a solution.