Forum Discussion

JMD2022's avatar
JMD2022
Newbie
4 years ago
Solved

After Update Antenna (OTA) Channel Guide displays "No information available"

It appears after a recent software update (I can only tell because a few icons changed on the Roku OS), the channel information for OTA channels is no longer displaying.  I get only the message "no information available."  I'm using a Hisense 50" Roku TV.

I've tried restarting the system, disabling the "live streaming" channels part of the guide, rescanning all antenna channels and then tinkering with my zip code to see if maybe a zip code in a nearby larger city would work.  Those attempts didn't resolve the issue.  I do recall this happening once before after a software update, but it either resolved itself or I found a fix I can't recall.

I didn't see any super recent posts on this (they all seem to cluster to last year when this likely happened to me as well), so I thought I'd start a new one.  Does anyone have any ideas on how to fix this?  If it requires a software tweak, how do we go about making Roku aware of the issue?

  • 440mike's avatar
    440mike
    4 years ago

    My guide on both my TCLs just stopped. Installed the icon back to antenna from live tv, changed the zip code, had to do a rescan of channels and working for now. 

123 Replies

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  • sunsaz's avatar
    sunsaz
    Newbie
    4 years ago

    I used to be able to see the channels from the antenna with no problem until one day they just didn’t show up on the LIVE TV output channel. All the Roku streaming channels are there but none form the antenna. I reset it and scanned for channels again repeated times and all those times it says that 20+ channels were found but they don’t show up on the Live Tv when I click to check. I tried several antenas and they all find channels but they don’t show up on the tv. Anyone else have this problem? 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Hi everyone,

      Thanks for the posts.

      Other Roku users have reported that changing the zipcode and then rescanning for channels resolved their issue. We would recommend trying that troubleshooting step and keeping us posted what you find out.


      Thanks,
      Danny

      • Pudy23's avatar
        Pudy23
        Channel Surfer
        4 years ago

        It's been a week since the Channel guide messed up. FYI: I can get the channels but they will disappear at times.  I have to rescan for channels multiple times. Not how I wanted to spend my time.  I'm actually very hesitant to try LiveTV.

        I just want the folks at Roku to know I never had this problem until one week ago. I purchased new TV last summer (2021) Channel guide worked perfectly up until recently. 

        Today's drama a friend call today to say her Channel guide went bye bye. 

        If Roku is working on this problem they haven't fixed it yet. 

  • Holly56's avatar
    Holly56
    Reel Rookie
    4 years ago

    All local antenna channels show no program information on channel guide. This previously worked. Streaming channels show programming info. Also local antenna channels sometimes disappear from guide completely. Please help!

    • momhubb's avatar
      momhubb
      Channel Surfer
      4 years ago

      When rescan didn't work for me, I even tried a full factory reset.  Still no working guide or signal meter.  If these issues don't get fixed, we'll never waste our money again on another Roku TV.  When software updates diminish the original out of the box functionality, that's a sure way to lose repeat customers.

    • PatEv1's avatar
      PatEv1
      Reel Rookie
      4 years ago

      Same here, lost all channel information.  Had it couple days ago and now nothing. Also lost all favorites listings, why did they get cleared?

      • eightzero's avatar
        eightzero
        Channel Surfer
        4 years ago

        It was the software update on 5/12/22. It took away this functionality. Build 4193. I don't expect Roku to fix this any time soon. They have a poor track record of fixing things in a timely manner. Pretty poor quality control. 

    • momhubb's avatar
      momhubb
      Channel Surfer
      4 years ago

      The last update back in December broke the signal meter.  Now this one broke the guide, and didn't fix the signal meter.  Seems like Roku doesn't care about us over-the-air antenna users.  :(

  • PatEv1's avatar
    PatEv1
    Reel Rookie
    4 years ago

    Danny,

    are you a real Roku employee or just a bot?

    I have the same issue as 100's of others based on message boards all around. The Antenna channels are all reset to on, no favorites show, and no Information shown on the channel guide since last weekend.

    Roku obviously issued a release that broke all these things.

    Rollback  the release and work on a fix.

    What is the status of the channel guide fix? 

    • OwnerofDevices's avatar
      OwnerofDevices
      Roku Guru
      4 years ago

      PatEvy1@,

      I have an antenna and the channel guide is showing for me. Someone mentioned in this thread that doing a channel rescan fixes the problem of the guide not showing.

      • PatEv1's avatar
        PatEv1
        Reel Rookie
        4 years ago
        OwnerofDevices wrote:

        PatEvy1@,

        I have an antenna and the channel guide is showing for me. Someone mentioned in this thread that doing a channel rescan fixes the problem of the guide not showing.

        Thank you, but I have done multiple rescans, power resets, network connection resets, etc.   None of these work.   

         

        Based on the many complaints seen, this is definately a latest code release bug.   They should be very familiar with the changes that went in to the release.

  • Jimconnor's avatar
    Jimconnor
    Reel Rookie
    4 years ago

    I have noticed the same. Rescanning for channels used to fix this, but I have had no luck this time.

    • demsd's avatar
      demsd
      Roku Guru
      4 years ago

      Did you try changing the zip code? After trying a few different zip codes from my viewing area, it was working again.

  • scolson's avatar
    scolson
    Channel Surfer
    4 years ago

    I have the same issue.  I've tried changing zip codes, restarting tv, changing icon, nothing seems to work.

  • gillesC's avatar
    gillesC
    Streaming Star
    3 years ago

    They screwed it up real good this time. I haven't done anything in my settings since June and a few weeks ago my guide info. magically reappeared. All was fine, till yesterday the guide was changed for some reason. On the side "News" "Sports" "Movies" was added and my Info is gone, AGAIN. And when I click FAVS. it doesn't stay on Favs it reverts to "All". I'm really not liking this at all.  

  • MDFL's avatar
    MDFL
    Newbie
    3 years ago

    I did a software update, which reloaded the same version of software, and it resolve the problem.

    To access the update menu, press the home button. Then press the home button five times, fast forward button three times, rewind button two times. Then select update software.

  • Captainkittie's avatar
    Captainkittie
    Newbie
    4 years ago

    I was having the same problem. I went into the settings to rescan for my antenna channels. This fixed the program guide. 

  • Justdann's avatar
    Justdann
    Binge Watcher
    4 years ago

    I ran into the same issue.  I have a Sanyo and TLC Roku TVs and they both had this issue.  Rescanned a few times and it appears the information is back on but there is a delay in the display.  I also no longer have the "icons" of each channel in the guide (Peacock feathers on NBC, CBS Eye, etc).  The guide now only shows the channel number.

  • Kev33's avatar
    Kev33
    Binge Watcher
    4 years ago

    My TCL Roku TV's upgrade to 11.0 didn't cause any program guide problems. The icons on the program guide disappeared and there were just letters, in 5 to 7 days the icons started reappearing.

    I have had the TV info guide disappear briefly or list more or less channels than it usually does. I've tried 3 different things, one of them has always worked:

    1) go to "manage channels" in the settings menu. You can show or hide the Roku streaming channels, if a favorites list is turned on - the TV will automatically add channels from what you tune to and other channels you don't watch may not show up in your channel guide. I turn off the favorites list and hide the Roku streaming channels so only my antenna channels show up in the guide.

     2) Since the guide information comes from the internet connection, check your network connection if the guide doesn't list anything. One time I found no network connection, static electricity or some fluky situation cleared out the connection. Unplugging the TV for a minute and plugging it back in cleared up the interference and my network connection properties showed up again, brought back all the guide information. Please check this before scanning for channels again, you may not need to rescan. 

    3) go to the main screen with the startup tiles.  Move from 'Live TV' to one of the other tiles for a few seconds but don't open it. Go back to 'Live TV', wait until the picture displays in the small tile window and you hear sound, then open it to full screen. This has ALWAYS brought my guide info & descriptions back, as well as other picture & sound settings that may have mysteriously stopped working. Quirky, don't know why this works but it does!

    For antenna channels make sure you have a good antenna with the cable and all it's connections to the TV being tight. Since the 10.5 upgrade my TV's signal strength meter hasn't worked as it should, some strong signals still show up with only 1 or 2 bars on the strength meter when they should be 4 or 5 bars while other strong channels show 4 or 5 bars as they should.

    Remember these TV's are computers and do the same things computers do. The TV tuners are software digital tuners, not actual tuners like TV's used to have before these smart TV's.