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JMD2022's avatar
JMD2022
Newbie
4 years ago
Solved

After Update Antenna (OTA) Channel Guide displays "No information available"

It appears after a recent software update (I can only tell because a few icons changed on the Roku OS), the channel information for OTA channels is no longer displaying.  I get only the message "no information available."  I'm using a Hisense 50" Roku TV.

I've tried restarting the system, disabling the "live streaming" channels part of the guide, rescanning all antenna channels and then tinkering with my zip code to see if maybe a zip code in a nearby larger city would work.  Those attempts didn't resolve the issue.  I do recall this happening once before after a software update, but it either resolved itself or I found a fix I can't recall.

I didn't see any super recent posts on this (they all seem to cluster to last year when this likely happened to me as well), so I thought I'd start a new one.  Does anyone have any ideas on how to fix this?  If it requires a software tweak, how do we go about making Roku aware of the issue?

  • 440mike's avatar
    440mike
    4 years ago

    My guide on both my TCLs just stopped. Installed the icon back to antenna from live tv, changed the zip code, had to do a rescan of channels and working for now. 

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