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GsHouse's avatar
GsHouse
Newbie
2 years ago

After I pic a show to watch when I press play the screen goes black but there is sound? Any ideas?

Hello, I am having an issue that no matter what app I pic (besides Pandora) once I pic something to watch, the screen goes black and we can hear the sound.   If we rewind or fast forward we can see the show.  This is very confusing.  I tried all the normal things.  Unplugged it and reset it.  How do I fix this?

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi GsHouse,

    Welcome to the Roku Community!

    Thanks for sharing this information, and we'd like to know more about this to assist you. When did you first notice this issue start to occur? Also, would you be able to send us an image referring to the issue you're having? This would help us have a better insight, and proceed to the necessary actions to resolve this.

    We look forward to your response.

    All the best,
    Kash