Forum Discussion

brauty's avatar
brauty
Newbie
2 years ago
Solved

Advanced Wireless Receiver Error

Getting an Advanced Wireless Receiver Error when plugging in my stick.

tv & player wifi
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here at the Roku Community, ___oski!

    We appreciate you reaching out. No worries. We have already requested reinforcement from our Support team for further assistance regarding this matter. Kindly keep an eye out on your inbox, as they will reach you there for further discussion. 

    Let us know if there's anything else we can be of assistance with. We'd be glad to continue doing so. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    No problem at all, ___oski!

    Your convenience and satisfaction are what we aim for. 

    Please don't hesitate to let us know if there's anything else we can be of assistance with. We'd be more than happy to continue doing so.

    Take care and Happy Streaming!

    Kind regards,
    Carly

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi brauty,

    Greetings!

    Thanks for sharing this information with us, and we'd be more than glad to assist. But before anything else, we'll need additional information for us to better understand the issue. Could you please tell us what error you are seeing or being prompted with? Are there any error codes? Additionally, have you tried tightly plugging the cords on your Roku Streaming Stick and the Advance Wireless Receiver with the device?

    Let us know, and we'll assist you further.

    All the best,
    Kash

    • ___oski's avatar
      ___oski
      Reel Rookie
      2 years ago

      Hi RokuTakashi 

      I am having the same problem with my device. There is a pop-up window titled "Missing Advanced Wireless Receiver"

      There is no error code.

      I was trying to turn on my TV and then the pop-up window appeared.

      Thanks in advance

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here at the Roku Community, ___oski!

        We appreciate you reaching out. No worries. We have already requested reinforcement from our Support team for further assistance regarding this matter. Kindly keep an eye out on your inbox, as they will reach you there for further discussion. 

        Let us know if there's anything else we can be of assistance with. We'd be glad to continue doing so. 

        Kind regards,
        Carly

    • Juls61's avatar
      Juls61
      Reel Rookie
      2 years ago

      I am also having this issue. Same error of the Advanced wireless receiver error but no error code. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome, and thank you for posting here in the Roku Community, Juls61!

        Worry no more, as we'd be more than willing to find you the best resolution for this. 

        Kindly send us a PM here, as we will be asking for further personal information regarding this matter. Just select my username to "View Profile" and then look for the "Send this user a private message" on the right side of the page. 

        We'll be looking forward to your message!

        Thanks, 
        Carly

  • jontalk's avatar
    jontalk
    Roku Guru
    2 years ago

    I'm curious if you've tried using a network analysis app like WiFi Analyzer for Android or something similar if you have an iPhone. If the WiFi radio in the Roku stick is having difficulty connecting, it may be due to congestion or put simply, too many others using the same channel as you are. Once you identify which channels are the most used, and switch to one that is less congested, you may resolve the problem. You might also check which BAND the stick is connecting to since most of today's routers offer both 2.4 and 5 gHz bands. The former has greater range but is slower than 5 gHz and if you want to use the faster band, lower channels (36-48) have better speed and throughput than the higher ones.

    • Juls61's avatar
      Juls61
      Reel Rookie
      2 years ago

      Since I can’t access the menu of the Roku to look at the network I guess I could move the device closer to the router and see if that helps. But the problem will still exist since the tv is not something I would move to make it work. But I’ll try moving the Roku and see if that at least explains the problem.