Forum Discussion

EBaker541's avatar
EBaker541
Newbie
8 months ago
Solved

Advance display settings not allowing me to switch to 4.2.2 hdr on 2024 Roku Ultra?

I find this issue not only frustrating but odd...I own a samsung s90c qdoled so I know my tv is capable even though the 2024 roku ultra is telling me that it's not capable of switching my display to ...
  • RokuJechealR's avatar
    RokuJechealR
    7 months ago

    Welcome to the Roku Community, ModJPB.

    Thanks for letting us know about the behavior you've encountered on your Roku device, which is not allowing you to switch to 4.2.2 HDR. We also appreciate the steps you took to resolve it.

    For troubleshooting purposes, have you tried connecting the device to another TV to see if you are experiencing the same issue?

    Note that the HDR settings on some TVs are specific to each HDMI input. Please make sure to change the settings specific to the HDMI input where your Roku player is connected.

    However, the steps may vary from model to model and may change when TV software is updated. When in doubt, refer to the user manual or online documentation for your specific make and model.

    We look forward to hearing your response.

    Thanks,
    Chel

RokuJechealR's avatar
RokuJechealR
Retired Moderator
8 months ago

Hi EBaker541,

Thanks for posting, and welcome to the Roku Community!

We understand you are having trouble switching the display type with your Roku streaming device.

For clarification, are you plugging your Roku device directly into the TV, a receiver, or some other audio device? Also, have you tried contacting Samsung support yet to inquire further?

We commend starting there to see what options or suggestions they can provide because it might need to do something on the TV side to activate it. A specific HDMI port or HDMI setting within.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

  • ModJPB's avatar
    ModJPB
    Newbie
    8 months ago

    I am having the same issue. Samsung s90c plugged directly to TV. I have tried different HDMI ports on the TV, enabled HDMI plus on ports. It's weird, I have a Roku ultra that is 2 generations before the 2024 model and 4:2:2 works on the older Roku.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      7 months ago

      Welcome to the Roku Community, ModJPB.

      Thanks for letting us know about the behavior you've encountered on your Roku device, which is not allowing you to switch to 4.2.2 HDR. We also appreciate the steps you took to resolve it.

      For troubleshooting purposes, have you tried connecting the device to another TV to see if you are experiencing the same issue?

      Note that the HDR settings on some TVs are specific to each HDMI input. Please make sure to change the settings specific to the HDMI input where your Roku player is connected.

      However, the steps may vary from model to model and may change when TV software is updated. When in doubt, refer to the user manual or online documentation for your specific make and model.

      We look forward to hearing your response.

      Thanks,
      Chel

    • lackeva's avatar
      lackeva
      Newbie
      7 months ago

      I also have a samsung S95C and cannot get the 4.2.2 to work. I've turned on all of the settings that should allow it on the tv and the Roku won't activate. I've also switched HDMI cables to a 2.1 certified one as well. No luck. I know it isn't a tv issue as my 4k UHD bluray player is working fine over a 4.4.4 hdr with the Rokus original cable (tried that to make sure it wasn't the cable).