Forum Discussion

mooremelissa333's avatar
mooremelissa333
Reel Rookie
2 months ago

Adding second roku decice

When I try to add another device in another room, it says let's get started and asks what language, does a wireless scan to find my network. When I click on my network I enter the password, its  checking wireless connection and internet connection and is then saying it's connected. Then It says now your Roku software will be updated and will automatically restart. So it appears to update but then just goes back to the "Let's get started screen to start all over. Please help, I can't talk to anyone in support and don't know what to do. Thank you.

 

TV & Player Setup

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 months ago

    If you're using the TV's USB port to power the device, try a USB power adapter plugged into the wall.  If it didn't come with one, try one from a phone or tablet that can supply at least 1 Amp (1000mA).

    • mooremelissa333's avatar
      mooremelissa333
      Reel Rookie
      2 months ago

      Bless you, that worked! Thank you so much I didn't know what to do and was at my wits end. I really appreciate it so much.