Adding new Streaming Stick 4K
I am helping a friend in Arizona who purchased 3 new Roku Sticks that he plans to use at his other home in Washington State. He currently is using 3 Roku sticks on his wireless network in Arizona. ...
Forum Discussion
Once the Roku players are linked to his user account, they can be used anywhere within the US without a problem. There's no issue with them being in one state then moved to another. I travel with my Roku Stick all the time, and use it wherever I am. AvsGunnar has likely identified your issue if you're using the same power cable for each device. But there's no issue with setting them all up in one location and then moving them elsewhere.
One thing to remember, as long as the player is linking to his user account correctly, you can always change the names on his user account web page. You don't need to name them separately during setup. For a long time my three Ultra players were simply named Ultra. I finally got around to naming them more accurately. 🙂
After I sucessfully activated the first Roku Stick destined for Washington State, I remove all the componets, including the power cable and placed them in a bag to keep them separate, so not to confuse them with the other 2 Roku sticks.
When I tried to activate the 2nd Roku Stick destined for Washington State, I used all the components that came with the 2nd box, including the power cable. Since I was not reusing the same power cable for each activation, I'm not sure why it didn't work.
Before I go through the process of unlinking the 3 Roku devices and doing a factory reset on them, is there anything else you can think of that I can try?
Thanks.
If all three are linked to his user account, can you rename them within the account? As long as they're correctly linked to the correct account, I wouldn't think you need to start all over. Or are you saying you can't link the second device to the same account?
I'm not able to link the 2nd Roku stick "Streaming Stick 4K-SRec Room" destined to Washington State to his account.
When I list all the Roku devices linked to his account, it lists 4 devices. The 4th Roku device remains as the first new one that I successfully activated. When I go through the activation process for the second Roku device and the email instructs me to go to the Roku account after I have named the device and specified the location, that is where it still shows the 4th Roku device that I just added and he will use in his living room in Washington State. Therefore I'm unable to complete the setup of the 2nd Roku stick. Strange!
Are you sure you clicked on the correct email link sent by Roku during activation?
Each device should have a seperate email sent. Cannot use the email sent from first device to activate second device.
[edited to include]
Does the 2nd device actually work and is actually streaming? Go to Settings/System/About, look at the Device ID and Serial Number, and compare it to the Serial Number listed under the online dashboard at https://my.roku.com/account.
Sounds like perhaps the second device did not activate or get linked to the same account and you may actually be seeing the first device that did successfully activate.
JMP3-
Which account are you referring to where the new devices are not showing up?
The %#@&* forum software used here on the support board has a long standing problem with continuing to show old units you have unlinked from the account, and not showing newer units subsequently linked to the account. That's why I have listed my current devices in the signature attached to my posts.
The definitive list of what is linked to the Roku account can be found via the web by logging into https://my.roku.com.
makaiguy,
The account I am having the issue with is my friend's Roku account.
Have not unlinked any old devices.
Just trying to add 3 new Roku sticks to his account.
Only the first one that I added is showing up.
Not sure what your current devices linked has to do with my issue?
