Account exhausted message. They want fees
Message received that Account Exhausted with a phone number the guest mode is locked and you can not disable it
Forum Discussion
This is absolutely a scam. Don't pay anyone anything.
No update from user yet. Wasn't sure if the message said that the guest network was locked, or if the actual guest network connection was indeed locked/denied access and someone asking for payment to unlock it.
Has all the indications of a scam. I certainly wouldn't send them any money, and in fact would not even call the phone number. If the Roku can't be taken out of guest mode, someone with access to the Roku user account has likely changed the password. I would alert RokuDanny-R and create a new user account and reset the Roku to the new account.
atc98092 wrote:I would alert RokuDanny-R and create a new user account and reset the Roku to the new account.
That's FACTORY RESET, accessed via Settings > System > Advanced system settings > Factory reset. The unit will restart and have to be set up from scratch, as though it were a new unit just taken out of the box.
